Yesenia Reyes
Sylmar,CA
Summary
Hardworking Food Service Manager who focuses on producing quality food and providing excellent customer service. Bilingual English and Spanish Food Service Manager with over 17 years of cooking and counter experience seeking a store management position. Food Service Manager who successfully manages large-volume orders and adeptly operates commercial equipment . Oversees busy establishment , delegates employees job duties. Web based Ordering,receiving,shipping,stock transfers,inventory. Clerical duties.
Overview
23
23
years of professional experience
Work History
Food Service Manager
Los Angeles School District
09.2001 - Current
- Manage food service establishment
- Prep and Serve 1500+ meals daily
- Customer Service
- Cashier
- Record Keeping
- Order and Receiving Shipments
- Take necessary steps to meet customer needs and effectively resolve food or service issues.
- Promptly reported complaints to a member of the management team
- .Correctly received orders, processed payments and responded appropriately to guest concerns.
- Served fresh, hot food with a smile in a timely manner.
- Communicate clearly and positively with co-workers and management.
- Resolved guest complaints promptly and professionally.
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Operate large-volume cooking equipment such as grills, deep-fat fryers and griddles.
- Mastered Point of Sale (POS) computer system for automated order taking.
- Closely followed standard procedures for safe food preparation, assembly and presentation to ensure customer satisfaction.
- Frequently washed and sanitized hands, food areas and food preparation tools.
- Performed general maintenance duties, including mopping floors, washing dishes, wiping counter tops and emptying grease traps.
Education
GED -
Los Angeles School District
Los Angeles, CA06.2001
Skills
- Reliable and punctual
- Reliable team worker
- Great customer service
- Cash handling
- Neat, clean and professional appearance
- Comfortable standing for long time periods
- Delivers exceptional customer service
- Commercial deep fryer and slicer operation
- Proven leader
- Conversant in English and Spanish
- Engaging personality
- Excellent multi-tasker
- Fluent in English and Spanish
- Restaurant management
- Staff leadership
- Staff supervision
- Cross-training staff
- Portion control
- Team development
- Hiring procedures
- Staff motivation
- Menu development
- Hiring standards
- Food preparation
- Cost control
- Production records
- Recipes and menu planning
- Equipment management
- Catering coordination
Accomplishments
- Have been issued Perfect Attendance Awards
- Have worked hard to be promoted from Food Service Worker to a Food Service Manager
- Working for L.A.U.S.D. for over seventeen years
- Possess a serv safe, record keeping, nutrition certificates
Languages
Spanish
Timeline
Food Service Manager
Los Angeles School District
09.2001 - Current
GED -
Los Angeles School District