Phillip Hall
Norfolk,VA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
30
30
years of professional experience
Work History
Service Operations Manager
Siemens Industry, Inc.
03.2020 - Current
- Built a culture of continuous improvement by encouraging innovation from team members at all levels of the organization.
- Streamlined workflow for increased productivity with the introduction of new tools and technologies.
- Improved service operations efficiency by implementing standardized processes and procedures.
- Enhanced customer satisfaction through proactive problem resolution and consistent communication with clients.
- Guide our team to consistent on-time project completion by effectively managing schedules, resources, and budgets.
- Resolved customer complaints in professional and timely manner.
- Met with our sales team to discuss service needs and develop effective and practical solutions.
Service Project Manager
Siemens Industry, Inc.
12.2017 - 03.2020
- Leveraged industry best practices to drive continuous process improvements within the organization.
- Mentored junior staff members on effective time management and prioritization techniques-empowering them to manage their own workload efficiently and proactively.
- Increased team productivity with proactive communication and regular progress updates for stakeholders.
- Facilitated seamless handoffs between phases of service projects, ensuring consistent alignment on objectives and deliverables across teams involved in each stage of the workstream.
- Implemented risk mitigation strategies to minimize potential obstacles and ensure smooth project progression.
Service Account Engineer
Siemens Building Technologies
02.2009 - 12.2017
- Established strong working relationships with clients through exceptional communication skills, fostering trust and collaboration.
- Performed preventative maintenance to keep tools and equipment functional.
- Wrote, reviewed and edited technical document in accordance with template requirements.
- Developed positive working relationships with stakeholders to effectively coordinate work activities.
HVAC Technician
Siemens Building Technologies
02.2004 - 02.2009
- Performed troubleshooting on HVAC systems to determine root cause of issues.
- Troubleshot complex HVAC problems, identifying root causes and implementing effective solutions.
- Utilized diagnostic equipment effectively in order to identify malfunctioning components within HVAC systems accurately.
HVAC Technician /Team Leader
Math Mechanical, Inc.
01.1994 - 01.2004
- Performed troubleshooting on HVAC systems to determine root cause of issues.
- Installed new heating, ventilation, and air conditioning systems in residential and commercial buildings with precision and attention to detail.
- Troubleshot complex HVAC problems, identifying root causes and implementing effective solutions.
- Utilized diagnostic equipment effectively in order to identify malfunctioning components within HVAC systems accurately.
- Worked overtime, holidays and weekends to accommodate company needs.
Education
Dale Carnegie & Associates, Inc.
Virginia Beach, VAHVAC Journeyman -
Apprentice For The UA HVAC Industry, Local 110
Norfolk01.1992
Norview High School
Norfolk, VA1986
Skills
- Operational Efficiency
- Incident Management
- ITIL Knowledge
- Workforce Planning
- Customer Service
- Multitasking and Organization
- Team Leadership
- Trustworthy and Honest
- Quality Control
Timeline
Service Operations Manager
Siemens Industry, Inc.
03.2020 - Current
Service Project Manager
Siemens Industry, Inc.
12.2017 - 03.2020
Service Account Engineer
Siemens Building Technologies
02.2009 - 12.2017
HVAC Technician
Siemens Building Technologies
02.2004 - 02.2009
HVAC Technician /Team Leader
Math Mechanical, Inc.
01.1994 - 01.2004
Dale Carnegie & Associates, Inc.
HVAC Journeyman -
Apprentice For The UA HVAC Industry, Local 110
Norview High School
Similar Profiles
Daniel KennedyDaniel Kennedy
Project Manager at SIEMENS INDUSTRY, INC.Project Manager at SIEMENS INDUSTRY, INC.
Laurie A. MurrayLaurie A. Murray
Client Service Administrator – Maintenance Planner at Siemens Industry, Inc.Client Service Administrator – Maintenance Planner at Siemens Industry, Inc.
Janine Hem LeeJanine Hem Lee
Senior Marketing Communications Manager at Siemens Industry, Inc.Senior Marketing Communications Manager at Siemens Industry, Inc.
Julissa SheffieldJulissa Sheffield
Work Center Supervisor at United States NavyWork Center Supervisor at United States Navy
Kelneisha WomackKelneisha Womack
Department Manager at WalmartDepartment Manager at Walmart