PHILLIP HARVEY
Lancaster
Summary
Dynamic Route Driver and IT Specialist with proven expertise at AmeriGas Partners, excelling in customer service and route management. Skilled in technical support and network troubleshooting, I consistently optimize delivery schedules and maintain exceptional client relationships. Recognized for reliability and effective communication, ensuring timely and secure transport of goods.
Overview
16
16
years of professional experience
Work History
Route Driver/Advisory IT Specialist
AmeriGas Partners Lp
Arlington
09.2017 - Current
- Grouped and routed deliveries according to designated areas to maintain efficient delivery times
- Conferred frequently with dispatch to meet delivery schedule targets and incorporate late adjustments
- Verified sales orders before loading and unloading merchandise
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty
- Obtained signatures needed to complete and process all paperwork efficiently
- Contacted customers prior to delivery to coordinate delivery times
- Positioned blocks and ties around items to secure cargo during transit
- Demonstrated safe driving by observing all road rules, exercising caution in unfamiliar areas and maintaining vehicle control
- Delivered rush merchandise on tight schedules to meet customer targets
- Coordinated with dispatch and logistics teams to optimize delivery routes and schedules.
- Verified accuracy of invoices against delivery receipts.
- Maintained up-to-date knowledge of the latest technology trends, tools, and best practices in technical support.
- Read technical manuals or attended conferences and seminars to maintain knowledge of hardware and software.
- Assisted in the development and updating of technical documentation and support guides.
Route Driver/IT Specialist
Oak Farms dairy
Dallas
01.2021 - 01.2022
- Same as AmeriGas delivery but to schools and nursing homes
- Loaded, secured, and unloaded cargo in a safe and timely manner.
- Managed inventory levels during deliveries by verifying load counts against shipping manifests.
- Resolved customer complaints in a professional manner while maintaining positive relationships with clients.
- Performed system backups and restores as required.
- Performed internal vulnerability scans to harden owned systems against intrusion and malicious activity.
- Conducted routine maintenance on servers and systems, keeping networks fully operational during peak periods.
Route Driver
Sparkletts Water
Grand Prairie
12.2015 - 09.2017
- Loaded water tanks into truck and unloaded at customer site in alignment with established site procedures
- Drove truckloads to customer sites daily and completed proper paperwork
- Conducted routine vehicle inspections, loaded trucks for delivery and picked up items for return
- Consulted with customers to gain feedback and address concerns with products or services
- Maintained accurate recordkeeping of mileage, stops, orders and carton counts for daily routes
- Performed pre- and post-trip safety inspections on work vehicle to record and report any malfunctions
- Reviewed routes and expected delivery time frames to determine proper order of deliveries and anticipate potential delays
Refuse Laborer
City of Houston (Solid Waste)
Houston
12.2014 - 12.2015
- Enforce rules and safety, read write and interpret documents, answer phones, sweep and clean areas
- Operating company trucks to transporting and dumping city trash at a city or state approved dump site
- Drive garbage or recycling trucks and operate hydraulic lifts to pick up containers
Merchandiser
Coca-Cola
Fort Worth
06.2009 - 12.2014
- Arranged items in favorable positions and areas of store to attract customers and optimize sales
- Placed prices and descriptive signage to enhance displays and promote items
- Ran weekly and monthly strategy reports to analyze business trends and provide recommendations
- Assisted in gathering and moving materials and equipment for assigned displays
- Organized engaging front-facing displays to capture customer interest and drive revenue growth
- Updated seasonal displays such as windows and mannequins to highlight current product lines
- Configured and arranged up-to-date advertising and marketing displays, creatively placed merchandise on counters or tables to promote visibility and sales
Education
High School Diploma -
Lancaster High School
Lancaster, TXBachelor of Arts - General Studies, Computer science/ IT
Northwestern State University Of Louisiana
Natchitoches, LASkills
- Technical support
- System backups
- Network troubleshooting
- Inventory management
- Customer service
- Route management
- Excellent sense of direction
- Tractor-trailer driving
- Trip planning
- Dependable and reliable
- Goods Transport
- Local Delivery
- Customer Service
- Responsible driver
- Comfortable with overnight runs
- Exceptional written and verbal communication skills
- Perfect attendance record
- Valid Class B Commercial Driver's License
- Time management skills
- Local routes understanding
Timeline
Route Driver/IT Specialist
Oak Farms dairy
01.2021 - 01.2022
Route Driver/Advisory IT Specialist
AmeriGas Partners Lp
09.2017 - Current
Route Driver
Sparkletts Water
12.2015 - 09.2017
Refuse Laborer
City of Houston (Solid Waste)
12.2014 - 12.2015
Merchandiser
Coca-Cola
06.2009 - 12.2014
High School Diploma -
Lancaster High School
Bachelor of Arts - General Studies, Computer science/ IT
Northwestern State University Of Louisiana
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