Phillip Hicks
Bay Minette ,AL
Summary
Dependable operations manager with proven expertise in staff training, strategic marketing, and customer service. Committed to enhancing team performance and driving operational efficiency.
Knowledgeable Building and Grounds Manager with solid background as Owner/Operator. Proven ability to manage operational aspects efficiently and drive business growth through strategic planning and execution. Demonstrated strong leadership and problem-solving skills, consistently ensuring high-quality service and customer satisfaction.
Overview
19
19
years of professional experience
Work History
Owner/Operator
Outside Pride Lawn Care
Bay Minette, AL
04.2016 - Current
- Managed day-to-day operations, ensuring high-quality lawn care services.
- Developed and implemented strategic marketing initiatives to attract new clients.
- Oversaw scheduling and dispatching of service teams for optimal efficiency.
- Trained and mentored staff on best practices in lawn maintenance techniques.
- Managed day-to-day business operations.
- Led safety training programs to ensure compliance with industry regulations and standards.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Consulted with customers to assess needs and propose optimal solutions.
- Kept all building areas and equipment functional and well-organized to promote business performance.
- Trained and motivated employees to perform daily business functions.
- Overseeing inventory management, reducing waste and maintaining adequate stock levels to meet demand.
- Oversaw the hiring process, selecting highly skilled candidates who contributed significantly to company success.
- Operated with safety and skill to avoid accidents and delays.
- Dropped and hooked trailers and changed configuration of equipment.
- Inspected trucks and trailers before each trip to assess safety and identify maintenance concerns.
- Completed daily inspections, basic maintenance and common repair actions to keep equipment operating at full capacity.
- Completed preventive maintenance checks and basic repairs to vehicles.
Job Coach
Baldwin County Board of Education
Bay Minette, AL
09.2014 - Current
- Facilitated job readiness workshops for diverse student populations, enhancing employability skills.
- Developed individualized employment plans, aligning student goals with community job opportunities.
- Collaborated with local employers to identify internship and job placement options for students.
- Mentored students during job search processes, fostering confidence and self-advocacy skills.
- Evaluated student progress in workplace settings, providing constructive feedback for skill enhancement.
- Implemented training programs focused on soft skills development and workplace etiquette.
- Advocated for student needs within educational frameworks, ensuring access to necessary resources.
- Analyzed labor market trends, adjusting coaching strategies to meet evolving workforce demands.
- Monitored client progress and adjusted job coaching strategies to meet needs and navigate challenges.
- Monitored and tracked client progress through consistent follow-up sessions, adjusting strategies as needed to ensure continued success in achieving employment goals.
- Conducted mock interviews to help clients prepare for interviews with potential employers.
- Collaborated with local employers to identify job opportunities for clients.
- Counseled clients one-on-one regarding current situation, desires, aptitudes, education, and employment history.
- Developed and facilitated job search workshops for clients to enhance job search skills.
- Empowered entry-level job seekers by developing essential soft skills such as teamwork, problem-solving, time management, and adaptability through targeted coaching sessions.
- Collaborated with other service providers to offer comprehensive support packages to clients, improving overall outcomes.
Route Specialist
Baldwin County Board of Education
Bay Minette, AL
04.2007 - 09.2014
- Developed and optimized bus routes to enhance transportation efficiency.
- Implemented safety protocols ensuring compliance with state regulations.
- Trained staff on route management software and operational procedures.
- Analyzed student ridership data to determine resource allocation needs.
- Improved routing accuracy through regular assessment of traffic patterns and schedules.
- Managed paperwork efficiently, accurately recording logbooks, invoices,
Education
No Degree - General Studies
Costal Alabama Community College
Bay Minette, ALSkills
- Operations management
- Documentation and reporting
- Hiring
- Business planning
- Staff training and development
- Sales negotiation
- Personnel management
- Staffing
- Operations oversight
- Negotiation
- Inventory management
- Payroll processing
- Financial analysis
- Operational reporting
- Strong work ethic
- Dependable and reliable
Timeline
Owner/Operator
Outside Pride Lawn Care
04.2016 - Current
Job Coach
Baldwin County Board of Education
09.2014 - Current
Route Specialist
Baldwin County Board of Education
04.2007 - 09.2014
No Degree - General Studies
Costal Alabama Community College