PHILLIP JEROME BARNES II
Lakeland
Summary
Driven logistics and customer service professional with over 10 years managing freight operations and client relationships. Expertise in enhancing operational efficiency and delivering cost-effective solutions. Proficient in QAD, McLeod, and TMC, with a focus on streamlining processes and boosting customer satisfaction. Recognized for strong communication and problem-solving skills while effectively managing multiple tasks in fast-paced environments.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Mauser Packaging Solutions
Mason
09.2021 - 05.2026
- Served as main contact for customers, addressing inquiries, providing order updates, and resolving issues in fast-paced packaging environment.
- Processed and managed customer orders, ensuring accuracy, timely entry, and on-time delivery
- Monitored shipments and delivered proactive status updates to customers, enhancing transparency and satisfaction.
- Identified root causes of customer concerns and implemented timely solutions, resolving issues efficiently.
- Coordinated with sales, logistics, and production teams to align inventory availability, order changes, and shipment schedules
Logistics Services/ Sales Representative
Becker Logistics
Cincinnati
07.2020 - 09.2021
- Achieved double-digit sales growth by onboarding 20+ new customers within six months through competitive pricing strategies and reliable carrier solutions
- Managed and forecasted pipeline of 100+ customer accounts, engaging freight decision-makers to enhance business development and client relationships
- Coordinated daily logistics operations, implementing structured scheduling and service agreements to minimize shipment delays and enhance recovery response times
- Utilized McLeod Software to support key accounts, including Kroger and Feeding America, streamlining workflows to boost operational efficiency and revenue.
Logistics Account Executive
XPO Logistics
Covington
03.2018 - 01.2020
- Analyzed high-volume market lanes nationwide, building strong carrier relationships to enhance capacity coverage and service efficiency
- Prepared, presented, and closed freight proposals, driving increased customer retention and satisfaction
- Coordinated day-to-day freight operations across multiple accounts, ensuring on-time pickup and delivery
Sales Representative
The Home Depot Inc
Cincinnati
05.2017 - 03.2018
- Achieve a high sales closing rate by diagnosing customer needs, addressing product performance questions, and recommending appropriate solutions.
- Demonstrated appliance models from leading brands including LG, Whirlpool, and GE, highlighting key features to enhance customer engagement and facilitate informed purchasing decisions
- Managed department inventory by restocking merchandise and maintaining organized displays to create a clean, customer-friendly sales floor
- Analyzed sales trends and submitted strategic purchase requests to ensure optimal inventory levels aligned with customer demand
Commercial Customer Service Representative
Greater Cincinnati Waterworks
Cincinnati
08.2016 - 04.2017
- Developed presentations and compiled financial documentation for city projects, enhancing visibility and communication with stakeholders
- Co-led weekly project planning and budgeting meetings, enhancing efficiency and strengthening cost control across initiatives
- Partnered with local county auditors to recover past-due invoices, facilitating collection of outstanding payments tied to property transfers
- Partnered with local county auditors to recover past-due invoices, supporting successful collection of outstanding payments tied to property transfers
Education
Associate of Applied Science - Supply Chain Management
Cincinnati State Technical And Community College
Cincinnati, OH05-2026
Bachelor of Arts - Communications
University of Cincinnati
Cincinnati, OH04-2017
Associate of Arts - Fine Arts
The University of Cincinnati Blue Ash College
Cincinnati, OH05-2015
Skills
- Customer service excellence
- Order processing
- Communication proficiency
- CRM software
- Customer relationship management
- Order processing
- Sales support
- Inventory management
- Project management
- Customer relationship management
Timeline
Customer Service Representative
Mauser Packaging Solutions
09.2021 - 05.2026
Logistics Services/ Sales Representative
Becker Logistics
07.2020 - 09.2021
Logistics Account Executive
XPO Logistics
03.2018 - 01.2020
Sales Representative
The Home Depot Inc
05.2017 - 03.2018
Commercial Customer Service Representative
Greater Cincinnati Waterworks
08.2016 - 04.2017
Associate of Applied Science - Supply Chain Management
Cincinnati State Technical And Community College
Bachelor of Arts - Communications
University of Cincinnati
Associate of Arts - Fine Arts
The University of Cincinnati Blue Ash College