Phillip Johnson
Minneapolis,MN
Summary
Driven by a passion for empowering individuals, I excelled as an Independent Living Specialist/Executive Director at Caring Hearts ILS, where I implemented life skills training and crisis intervention, significantly aiding in successful independence transitions. At Fame Hair Studio, my adaptability and conflict resolution enhanced customer satisfaction. Expert in adaptive equipment and self-advocacy support, I consistently deliver results that matter.
Overview
9
9
years of professional experience
Work History
Independent Living Specialist/Executive Director
Caring Hearts ILS
01.2020 - Current
- Assisted families in understanding the unique needs of loved ones who sought greater independence while offering emotional support during transitional periods.
- Implemented life skills training programs that prepared individuals for successful independent living transitions.
- Offered crisis intervention services when necessary, providing immediate support and connecting individuals to appropriate resources.
- Empowered clients in decision-making processes, promoting autonomy and self determination.
Barber Apprentice
Fame Hair Studio
03.2016 - 04.2020
- Demonstrated adaptability by adjusting haircut techniques based on unique hair types, textures, and growth patterns of clients.
- Contributed to increased customer retention by delivering consistent, high-quality services during each appointment.
- Enhanced customer satisfaction by providing precise and stylish haircuts tailored to individual preferences.
- Utilized conflict resolution strategies when dealing with dissatisfied customers or miscommunications between team members.
Education
Barber - Barber
Minneapolis Community And Technical College
Minneapolis, MN06.2017
No Degree - Business Administration And Management
Minneapolis Community And Technical College
Minneapolis, MN06.2015
Skills
- Self-Advocacy Support
- Adaptive equipment knowledge
- Life Skills Training
- Individualized Planning
Timeline
Independent Living Specialist/Executive Director
Caring Hearts ILS
01.2020 - Current
Barber Apprentice
Fame Hair Studio
03.2016 - 04.2020
Barber - Barber
Minneapolis Community And Technical College
No Degree - Business Administration And Management
Minneapolis Community And Technical College
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