Phillip McDaniel
Bryan,TX
Summary
A hardworking and efficient worker with an agreeable presentation looking to transfer past job and school experiences into a related position and learn as much as possible while doing so. I have come from a very recent move from another Texas town, and am eager to rekindle my professional life. I offer fantastic service skills, an eagerness to learn and to interact with the people around me, as well as any skills picked up from post employment opportunities.
Overview
4
4
years of professional experience
Work History
Food Runner
Star Cinema Grill
College Station, TX
12.2024 - Current
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
- Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
- Improved customer satisfaction by promptly delivering food orders to tables and maintaining communication with kitchen staff.
Host
Monty’s Lighthouse
Montgomery, TX
07.2023 - 04.2024
- Maintained cleanliness of lobby area, including wiping down tables and chairs.
- Provided customers with accurate wait times and monitored waiting list.
- Served as point-of-contact for resolving guest complaints or special requests.
- Placed and prepared To-Go orders for walk in and call ahead guests.
- Also maintained cleanliness of facilities such as the restroom.
- Inspected dining areas for any damages or defects.
- Answered customer inquiries regarding the menu, restaurant services, and special promotions.
- Managed dining room layout to maximize efficiency of staff members.
- Greeted guests upon arrival and provided them with menus.
- Took reservations over phone and in person.
- Processed payments from customers using a POS system.
- Managed incoming calls during busy shifts.
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
- Accommodated guests with children and special needs to promote comfortable dining experience.
Cashier
24 Seven #29 MOBIL
Montgomery , Texas
08.2022 - 06.2023
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Balanced daily transactions on a computerized point-of-sale system.
- Ensured compliance with all safety regulations within the store environment.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Performed other duties as assigned by management.
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, credit card, or automatic debit.
- Conducted price checks for special orders or discounts as requested by customers.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Followed company security procedures for handling large sums of money.
- Learned roles of other departments to provide coverage and keep store operational.
- Trained new team members in cash register operation, stock procedures, and customer services as well as any other skills needed around the store.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Used suggestive selling techniques to promote add-on sales.
Restaurant Busser
Hunger Crush
Montgomery , TX
05.2022 - 08.2022
- Assisted with restocking supplies such as straws, cups, plates and utensils.
- Followed up with customers regarding their satisfaction with services provided.
- Provided assistance to other employees when needed during peak business hours.
- Cleaned spills immediately using appropriate cleaning solutions ensuring safety protocols were followed.
- Delivered excellent customer service by being friendly and accommodating guest needs.
- Responded promptly to customer inquiries related to menu items or services offered.
- Maintained cleanliness of work station throughout shift; wiped down counters, tables and chairs.
- Ensured that all areas were properly sanitized at the end of each shift.
- Swept floors and removed garbage from dining area.
- Greeted customers and provided menus; took beverage orders and delivered drinks.
- Assisted servers by refilling beverages, clearing dishes, carrying trays and delivering food items to the table.
- Cleared tables to maintain high turnover rate and minimize wait times.
- Notified manager of issues with equipment or breakage.
- Engaged with guests in a polite and friendly manner to enhance the dining experience.
Education
High School Diploma -
Travis B Bryan High School
Bryan, TX05-2024
Skills
- Team Collaboration
- Reservations Management
- Telephone reception
- Customer Service
- Professional Appearance
- Strong interpersonal skills
- Adobe Indesign
- Adobe Photoshop
- Microsoft Word
- Adobe Lightroom
- Graphic Design
- Various form of writing
- Editing
- Social Media Management
- Marketing
Education and Training
true
Timeline
Food Runner
Star Cinema Grill
12.2024 - Current
Host
Monty’s Lighthouse
07.2023 - 04.2024
Cashier
24 Seven #29 MOBIL
08.2022 - 06.2023
Restaurant Busser
Hunger Crush
05.2022 - 08.2022
High School Diploma -
Travis B Bryan High School