Phillip Mendoza III
Lincoln,NE
Summary
Accomplished Network Technician with a robust background in network configuration and troubleshooting, honed at the State of Nebraska. Demonstrates exceptional problem-solving abilities and expertise in LAN configuration and network documentation. Proven track record of enhancing system efficiency and reliability, complemented by a commitment to outstanding customer service.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Network Technician
State of Nebraska
06.2023 - Current
- Installed cabling, wireless routers and telephone systems for data communications networks.
- Ran cabling and installed data drops for new node installations.
- Diagnosed and resolved hardware, software and network problems and replaced defective components.
- Use service portal to access, update, and complete service tickets and incident response tickets.
- Use Microsoft 365 to complete necessary jobs duties
- Installed CommScope and Panduit network jacks in new construction and within existing facilities.
- Performed tracing and patching operations for copper networks.
- Operated 4-pair test equipment to terminate network cabling at blocks and routing points.
- Configured rack server network hardware considering rail depth, hardware mounting and cable routing.
- Dressed and installed fiber cabling and hardware.
Maintenance Technician
Mendoza Properties LLC
09.2018 - 06.2023
- Troubleshot equipment breakdowns and performed preventive maintenance.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
- Installed new locks, door handles, and door closers.
- Executed tasks within time and budget constraints.
- Operated varied hand and power tools to complete repairs.
- Developed and implemented strategies to improve maintenance processes.
- Created digital ads and conducted showings of properties when necessary.
Guest Advocate
Target
11.2017 - 09.2018
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded proactively and positively to rapid change.
- Trained new personnel regarding company operations, policies and services.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Cross-trained and backed up sales registers to meet customer demand and provide a timely experience.
- Ensured designated area of the store was zoned and cleaned prior to the end of each shift.
Education
Associate of Applied Science - Computer Information Technology
Southeast Community College
Lincoln, NE05-2023
Skills
- LAN configuration
- Network configuration
- Network documentation
- Network troubleshooting
- Helpdesk administration
- Network engineering
- Network installation
- Cable termination
- Switch installation
- Ticket management
- Hardware inventory management
- VoIP systems
- Microsoft 365
- Analog Phone systems
Certification
TestOut PC Pro certified.
BICSI Installer 1 certified.
Timeline
Network Technician
State of Nebraska
06.2023 - Current
Maintenance Technician
Mendoza Properties LLC
09.2018 - 06.2023
Guest Advocate
Target
11.2017 - 09.2018
TestOut PC Pro certified.
BICSI Installer 1 certified.
Associate of Applied Science - Computer Information Technology
Southeast Community College
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