PHILLIP MONTEZ
Las Vegas
Summary
Dynamic and results-driven Store Manager with a proven track record of optimizing store operations, increasing revenue, and enhancing customer satisfaction. Skilled in inventory management, sales forecasting, and implementing innovative sales strategies. Recognized for leading high-performing teams, improving store layouts, and driving profitability through effective inventory control and visual merchandising.
Overview
23
23
years of professional experience
1
1
Certification
Work History
STORE MANAGER
dd's Discounts
Las Vegas
10.2020 - Current
- Provided leadership and motivation to team members to increase productivity and efficiency within the store
- Trained staff on proper cash handling procedures including daily deposits, credit card payments, and end-of-day reconciliation of register funds
- Interviewed and hired prospective employees according to team needs
- Won Best Store in the District out of 8 stores, creating well trained team
- Ensuring the delivery truck was processed and merchandise placement
- Controlled and managed shrink, inventory control decreasing shrink goal
- Created a strong bench from internal talent
STORE MANAGER
Green Valley Grocery
Las Vegas
02.2020 - 09.2020
- Trained staff on proper cash handling procedures including daily deposits, credit card payments, and end-of-day reconciliation of register funds
- Interviewed and hired prospective employees according to team needs
- Solved problems and resolved conflicts for team members and customers
- Oversaw day-to-day store operations to foster efficient and profitable operations
- Provided leadership and motivation to team members to increase productivity and efficiency within the store
STORE MANAGER
GNC
Las Vegas
02.2019 - 02.2020
- Provided leadership and motivation to team members to increase productivity and efficiency within the store
- Interviewed and hired prospective employees according to team needs
- Trained staff on proper cash handling procedures including daily deposits, credit card payments, and end-of-day reconciliation of register funds
- Solved problems and resolved conflicts for team members and customers
- Mentored new employees on store policies and procedures while providing guidance and support in their roles
- Oversaw day-to-day store operations to foster efficient and profitable operations
CO MANAGER
Walmart
Porter Ranch
01.2012 - 07.2019
- Managed daily store operations, including customer service, inventory management, cash handling and staff supervision
- Established effective relationships with vendors to secure optimal pricing for merchandise
- Reviewed monthly P&L statements for accuracy prior to submission
- Maintained accurate records of employee performance reviews, disciplinary actions and attendance tracking
- Provided technical assistance to staff when necessary
- Initiated promotional activities such as special discounts and in-store events to drive traffic and boost sales revenue
- Optimized stock levels by monitoring demand trends and adjusting purchasing plans accordingly
- Supervised the maintenance of store equipment ensuring it is functioning properly at all times
- Created reports detailing store performance metrics such as sales volume, labor hours, inventory levels
- Assisted in developing marketing campaigns that increased brand awareness within the community
- Monitored customer feedback to identify areas for improvement in product selection, customer service and operational processes
- Conducted regular audits of stores' financial transactions ensuring accuracy of records
- Oversaw the scheduling of employees to ensure adequate staffing levels during peak times
- Implemented cost control measures to maximize profits without compromising quality standards
- Ensured compliance with company policies and procedures as well as local health codes regulations
- Analyzed financial data to ensure profitability goals were met or exceeded
- Developed and implemented strategies to increase sales and reduce costs
- Resolved customer complaints promptly and professionally
- Oversaw day-to-day store operations to foster efficient and profitable operations
- Interviewed and hired prospective employees according to team needs
- Evaluated customer feedback and complaints to locate weaknesses and improve service
- Monitored customer service levels and implemented necessary changes to improve customer satisfaction
- Stocked and organized products in storage spaces and retail shelves
- Set sales targets and budgets for team leads and employees to follow
- Solved problems and resolved conflicts for team members and customers
- Leveraged new sales strategies to increase store revenue
- Tracked store inventory and ordered new products to prevent shortages
- Coordinated employee schedules according to availability and made staffing adjustments to cover shifts
- Scheduled maintenance and repairs on company equipment to streamline workflow and prevent malfunctions
- Implemented loss prevention strategies, alleviating shrink
- Arranged store cleanings and renovations during periods of low customer traffic
- Addressed employee issues, performed corrective actions, and terminated employment when necessary
STORE MANAGER IN TRAINING
CVS
Los Angeles
03.2011 - 01.2012
- Cultivated relationships with vendors to ensure product availability at competitive prices
- Collaborated with marketing department to develop innovative promotions for customers
- Implemented systems for tracking stock levels, ordering merchandise and monitoring staff performance
- Initiated cost-saving measures while maintaining high standards of service delivery
- Analyzed market conditions to assess potential opportunities or threats facing the business
- Developed effective strategies to increase customer satisfaction and loyalty
SALES MANAGER
Lowes Home Improvement
Torrance
06.2002 - 07.2011
- Managed customer accounts and customer relationships
- Established relationships with key customers, providing personalized service and support
- Provided coaching and feedback to staff on an ongoing basis in order to improve job performance
- Held daily check-ins with team members to set objectives and monitor progress
- Analyzed sales data to identify trends and make recommendations for improvement
- Provided feedback gathered through field activity to executive leadership, helping inform future of strategy
- Implemented new processes and procedures designed to streamline operations while improving customer satisfaction scores
- Prepared reports to detail variety of market conditions for management
- Developed and pursued pipeline of new business opportunities, expanding partnerships and presence
- Organized trade shows and other promotional events aimed at increasing brand awareness and generating leads
- Managed sales team to consistently achieve growth and hit sales targets
- Developed and implemented effective sales strategies to drive revenue growth
- Provided guidance and mentorship for junior-level staff members
- Developed sales team through motivation, counseling and product knowledge education
- Monitored customer preferences to determine focus of sales efforts
- Interfaced directly with customers when necessary in order to resolve issues quickly and efficiently
Education
D.P.T. - Sports Physical Therapy
Missouri Valley College
Marshall, MO08.2011
A.A. - Education
Cal State Los Angeles
Los Angeles, Ca01.2001
A.A. - Education
West LA
Culver City, Ca08.1996
Nursing - Education
Southern University
Baton Rouge, Louisiana08.1992
Skills
- Sales forecasting
- Store layout design
- Inventory Captain
- Operational efficiency
- Performance evaluation
- Inventory oversight
- Business forecasting
- Proficient in [software]
- Business strategy
- Marketing strategy
- Payroll management
- Bank deposit procedures
- Delegating work
- Loss prevention procedures
- Strategic planning
- Inventory management
- Staff training
- Cash handling
- Sales analysis
- Customer service
- Visual merchandising
- Team building
- Loss prevention
- Conflict resolution
- Employee supervision
- Time management
- Vendor relationships
- Performance improvement
- Retail inventory management
- Promotional planning
- Human resources
- Employee retention strategies
- Staff hiring
- Work Planning and Prioritization
- Staff development
Certification
- Hazmat
- CPR
- Forklift certification
Volunteer Experience
CAMPUS MANAGER, Baptist Church, Inglewood, CA, 01/01/00, 08/31/00, Provided guidance and support to students regarding academic resources and policies., Participated in professional development activities designed to enhance knowledge base in higher education administration., Developed strategies for increasing student engagement through programming opportunities., Ensured compliance with relevant laws, regulations, and policies governing campus operations., Resolved conflicts between university departments related to resource allocation issues., Coordinated logistics for large-scale events hosted by the university, such as conferences or workshops., Developed strong relationships with university departments to ensure successful collaborations., Utilized data analysis techniques to identify areas of improvement in campus operations., Formulated policies for governing the use of campus facilities by outside organizations.
Awards
Best Store of the Year
Timeline
STORE MANAGER
dd's Discounts
10.2020 - Current
STORE MANAGER
Green Valley Grocery
02.2020 - 09.2020
STORE MANAGER
GNC
02.2019 - 02.2020
CO MANAGER
Walmart
01.2012 - 07.2019
STORE MANAGER IN TRAINING
CVS
03.2011 - 01.2012
SALES MANAGER
Lowes Home Improvement
06.2002 - 07.2011
D.P.T. - Sports Physical Therapy
Missouri Valley College
A.A. - Education
Cal State Los Angeles
A.A. - Education
West LA
Nursing - Education
Southern University