Summary
Overview
Work History
Education
Skills
Salesman of the trimester Q4 2024
Timeline
Generic
Phillip Nichols

Phillip Nichols

Puyallup,WA

Summary

Dynamic Account Manager with proven success at Swire Coca-Cola, excelling in client relations and customer service. Leveraged strong networking skills to enhance client satisfaction and retention. Adept at data analytics, I effectively resolved escalated issues, safeguarding valuable accounts while fostering lasting partnerships.

Experienced with client relationship management, enhancing customer satisfaction through personalized service and strategic account planning. Utilizes negotiation and conflict resolution skills to maintain and renew client contracts, ensuring alignment with business objectives. Track record of leveraging analytical insights to drive client retention and business development.

Results-driven professional with comprehensive experience in account management, focusing on building strong client relationships and driving business growth. Adept at negotiating contracts, resolving client issues, and aligning services with client needs. Proven success in fostering team collaboration and adapting to dynamic environments, showcasing excellent communication and problem-solving skills.

Overview

27
27
years of professional experience

Work History

Account Manager

Swire Coca-Cola
11.2017 - Current
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.

Merchandiser

Olympic Eagle Distributing
03.2015 - 11.2017
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Updated pricing and signage to complete product displays and educate customers.
  • Inspected merchandise for quality and arranged proper display location on floor.
  • Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.

Merchandiser

Pepsi Beverages
03.2009 - 03.2015
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Updated pricing and signage to complete product displays and educate customers.
  • Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
  • Answered customer questions regarding store merchandise, department information, and pricing.
  • Monitored inventory levels and kept adequate stock in product displays on sales floor.
  • Boosted sales by implementing effective merchandising strategies and visually appealing displays.

Sales Associate

Lowes Home Improvment
03.2007 - 03.2009
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.

Credit Officer

Omni Financial Military Lending
01.2005 - 03.2007
  • Evaluated creditworthiness of potential borrowers using thorough research and analysis techniques, minimizing default risks.
  • Analyzed applicants' financial status and credit and property evaluations to determine loan feasibility.
  • Enhanced credit decision-making by conducting comprehensive financial analysis and risk assessments.
  • Optimized lending practices by maintaining up-to-date knowledge of industry trends and regulatory requirements.
  • Reduced delinquency rates by implementing effective portfolio management strategies.
  • Reviewed and verified income, credit reports and employment histories for each borrower.

68W Combat Medic

US Army Reserve
11.1997 - 10.2006
  • Enhanced patient survival rates by providing immediate and efficient first aid care on the battlefield.
  • Increased soldier morale by addressing mental health concerns promptly, connecting them to appropriate resources and support networks.
  • Enhanced operational capabilities within the unit through continuous professional development in advanced trauma care techniques.
  • Streamlined patient transport processes, coordinating with other units to ensure timely evacuation of injured personnel from the battlefield to higher echelons of care.
  • Safeguarded fellow soldiers'' health through administering immunizations and monitoring their ongoing health status during deployments.
  • Increased unit readiness by conducting regular training sessions on first aid, CPR, and casualty evacuation procedures.
  • Completed patient care reports and checklists of daily duties per established military practices, guidelines, and regulations.
  • Perfected careful handling, lifting and moving of patients from point of incident to stretcher, ambulance or helicopter.

Education

High School Diploma -

Lakes High School
Lakewood, WA

Associate of Science - Surgical Technology

Virginia College of Austin
Austin, TX

Skills

  • Account management
  • Customer service
  • Teamwork and collaboration
  • Client relations
  • Networking skills
  • Goals and performance
  • Client rapport
  • Upselling
  • Data analytics

Salesman of the trimester Q4 2024

I recently won Salesman of the trimester for Q4 at my current employer.

Timeline

Account Manager

Swire Coca-Cola
11.2017 - Current

Merchandiser

Olympic Eagle Distributing
03.2015 - 11.2017

Merchandiser

Pepsi Beverages
03.2009 - 03.2015

Sales Associate

Lowes Home Improvment
03.2007 - 03.2009

Credit Officer

Omni Financial Military Lending
01.2005 - 03.2007

68W Combat Medic

US Army Reserve
11.1997 - 10.2006

High School Diploma -

Lakes High School

Associate of Science - Surgical Technology

Virginia College of Austin

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