Phillip R. Henry
Beverly Hills,CA
Summary
Accomplished professional with extensive experience in hospital operations, real estate, and customer service, recognized for enhancing operational efficiency through effective leadership in sterile processing and inventory management. Expertise in process optimization and team development consistently leads to surpassing performance benchmarks. A strong combination of technical skills and interpersonal abilities drives organizational change while ensuring adherence to regulatory standards.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Real Estate Property Leasing Apprentice
AZURE REALTY COMPANY
Los Angeles, USA
01.2018 - Current
- Assisted senior professionals by handling necessary materials.
- Facilitated effective project management through meticulous organization of plans and reports.
- Conducted open house events, presenting comprehensive data on available properties to prospective clients.
- Show residential properties and explain features, value and benefits of available homes.
Travel Sterile Processing Technician
Saint Mary's Medical Center by Tenet Healthcare
West Palm Beach, FL
03.2020 - 09.2024
- Moved across multiple locations fulfilling obligations in PRN Sterile Processing Technician role.
- Worked alongside physician chiefs to maintain high standards in medical equipment use.
- Implemented a procedure-based delivery system to enhance efficiency.
- Prepared trays, instrument packs and surgical sets.
- Placed orders and restocked supplies for decontamination area.
- Operated steam sterilizers, washer-disinfectors, ultrasonic cleaners, dry heat ovens, and other related equipment.
Travel Sterile Processing Technician
Dignity Health Medical Center
Northridge, California
05.2019 - 03.2020
- Served as a fill-in technician for the decontamination area, as well as instrument tray delivery and loaner inventory management.
- Collated case carts according to preference cards, as well as replaced the chargebacks using the Pixy system.
- Prepared trays, instrument packs and surgical sets.
- Placed orders and restocked supplies for decontamination area.
Senior Sterile Processing Lead Technician
PROVIDENCE ST JOHNS HOSPITAL
Santa Monica, CA
01.2017 - 04.2019
- Case cart production team: supplies and ordering by par levels.
- Stocked clinical workstations and procedure rooms with necessary supplies.
- Managed departmental inventory and supply ordering.
- Sterilized medical equipment and properly handled contaminated materials.
- Set up, cleaned and maintained laboratory equipment.
Visitor Services Supervisor
J. PAUL GETTY TRUST
Los Angeles, CA
09.2014 - 12.2016
- Managed VIP clientele through specialized event planning and procurement.
- Guided educational tours at Los Angeles Public Schools' museum.
- Implemented promotional initiatives aimed at increasing visitor attendance rates.
- Addressed escalated customer issues demanding higher-tier resolution.
- Provided knowledgeable and courteous service to resolve issues.
Financial Service Accounts Representative
VERIZON WIRELESS INCORPORATED
Southfield, USA
04.2008 - 08.2014
- Directed call center staff development in financial account standards and procedures.
- Consistently achieved daily production quotas set as benchmark standards.
- Provided support for service-related applications experiencing technical problems.
- Utilized ADP system to manage payroll processing each pay period.
- Assumed management responsibilities during manager's absence due to leave.
- Regularly achieved or exceeded set sales benchmarks through successful deal closures.
- Recorded all sales activities and client communications accurately in CRM system.
Education
HSPA/IAHCSMM Certification - Healthcare Sterile Processing Certification
Penn Foster Career School
Scranton, PA07-2024
Master of Science - Public Policy Analysis
Southern New Hampshire University
Hooksett, NH03-2023
Lean Sigma Management Training -
Lean Sigma Management Training
Northridge, CA12-2019
Licensed California Real Estate Agent - Real Estate/Economics
John Lumbleau School of Real Estate
Los Angeles, California09-2018
Certificate of Drug Counseling - Culver City
West Los Angeles College
Culver City, California09-2017
Bachelor of Science - Writing/Communication in Interdisciplinary Studies
Wayne State University
Detroit, Michigan01.2012
Skills
- Process Optimization
- Change Implementation
- Leadership development
- Clinical supervision
- Sterile Processing
- Cost reduction
- Regulatory compliance
- Surgical case cart picking
- CPR certified
- Teamwork and collaboration
- Inventory tracking
- Time management
- Systems maintenance
- Work prioritization
- Honest and ethical
- Problem-solving
- Relationship building
- Customer service
Awards
- Detroit Spirit Award
- Detroit Education Award: Detroit Police Department
- Ethics In Arts Award
- Walt Disney Customer Service Training Graduate
Certification
- Licensed California Real Estate Agent
- Process of obtaining Certification in Sterile Processing
Languages
English
Professional
Spanish
Elementary
Timeline
Travel Sterile Processing Technician
Saint Mary's Medical Center by Tenet Healthcare
03.2020 - 09.2024
Travel Sterile Processing Technician
Dignity Health Medical Center
05.2019 - 03.2020
Real Estate Property Leasing Apprentice
AZURE REALTY COMPANY
01.2018 - Current
Senior Sterile Processing Lead Technician
PROVIDENCE ST JOHNS HOSPITAL
01.2017 - 04.2019
Visitor Services Supervisor
J. PAUL GETTY TRUST
09.2014 - 12.2016
Financial Service Accounts Representative
VERIZON WIRELESS INCORPORATED
04.2008 - 08.2014
HSPA/IAHCSMM Certification - Healthcare Sterile Processing Certification
Penn Foster Career School
Master of Science - Public Policy Analysis
Southern New Hampshire University
Lean Sigma Management Training -
Lean Sigma Management Training
Licensed California Real Estate Agent - Real Estate/Economics
John Lumbleau School of Real Estate
Certificate of Drug Counseling - Culver City
West Los Angeles College
Bachelor of Science - Writing/Communication in Interdisciplinary Studies
Wayne State University
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