Valerie Todd
Newport News,VA
Summary
Highly motivated and results-oriented professional with extensive experience in hospitality sales, real estate, community outreach, and telecommunications provisioning and billing, demonstrating strong financial management, customer service, event planning, and organizational skills. Possessing a Bachelor's degree in Psychology, with a minor in Business Administration, provides a strong foundation in interpersonal communication and business principles. Seeking to leverage these skills in a challenging Club Manager role, fostering community, and ensuring operational excellence.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Real Estate Agent
Abbitt Realty Co
Newport News, VA
04.2014 - Current
- Managed all aspects of real estate transactions, from client acquisition to closing, ensuring compliance with state and local regulations.
- Developed and maintained a strong client base through exceptional customer service and relationship-building.
- Managed budgets for marketing and operating expenses, demonstrating strong financial acumen.
- Negotiated contracts and resolved conflicts, ensuring positive outcomes for clients.
- Maintained accurate records and documentation, adhering to strict compliance standards.
- Managed marketing initiatives across Facebook, Instagram, X, and YouTube.
Director of Community Relations
Home Helpers
Hampton, VA
06.2013 - 03.2014
- Developed and implemented sales and marketing strategies to promote a start-up franchise.
- Conducted community outreach programs to build relationships with potential clients and referral sources.
- Generated leads and secured new clients through effective sales techniques.
- Built strong relationships and partnerships with community organizations and senior living facilities.
- Effectively communicated the benefits of Home Helpers' services to the targeted audience.
Sales Manager
IHG Hotels
Hampton, VA
01.2011 - 06.2013
- Managed group sales and events for social, military, educational, religious, and fraternal markets, demonstrating strong event planning and coordination skills.
- Actively participated with area military and government associations such as AFA, AUSA, USO, and AFCEA.
- Developed and maintained relationships with military organizations, building a strong client base.
- Negotiated event contracts and managed budgets for large-scale events.
- Coordinated with various departments to ensure successful event execution.
- Generated new business and exceeded sales goals.
Operations Manager
Net Results Corporation
Hampton, VA
02.2003 - 06.2008
- Managed a team of 6 to 18 direct reports in two departments: the data entry/billing department and the wireless help desk/provisioning department.
- Ensured accuracy and efficiency in billing processes, managing the processing and reconciliation of large volumes of billing data.
- Performed telecom provisioning coordination, activation, and set-up service for telecom services.
- Created standard operating procedures for the wireless helpdesk department.
- Resolved billing discrepancies and provided customer support related to billing inquiries.
Education
Bachelor of Science - Psychology
Saint Leo University
Saint Leo, FL05-2003
Skills
- Business Administration
- Community Outreach
- Regulatory compliance
- Contract negotiation
- Customer service
- Relationship building
- Social media marketing
- Networking skills
- Technological proficiency
- Cost reduction analysis
- Operational efficiency
- Staff management (Training, Supervision, Performance Management)
- CRM software use
- Event planning
- Marketing strategy
- Effective communication
- Purchasing and procurement
- Expense optimization
- Planning and implementation
- Process optimization
- Business planning
Certification
- Licensed Real Eststate agent in the commonwealth of Virginia. #0226217700
- Military relocation professional designation, Senior Real Estate Specialist, Accredited Buyers Representive.
Affiliations
- Actively assist in multiple Habitat for Humanity fund raisers.
- Former AUSA past secretary for 4 years.
Accomplishments
- Chairman's Circle, 2023,2022, 2018
- Presidents club, 2017, 2018, 2019, 2023
References
References available upon request.
Timeline
Real Estate Agent
Abbitt Realty Co
04.2014 - Current
Director of Community Relations
Home Helpers
06.2013 - 03.2014
Sales Manager
IHG Hotels
01.2011 - 06.2013
Operations Manager
Net Results Corporation
02.2003 - 06.2008
Bachelor of Science - Psychology
Saint Leo University
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