PHILLIP RUSSELL
Lake City
Summary
Dynamic Service Manager with over 25 years of experience in heavy-duty truck service operations. Expertise in performance monitoring and vehicle inspection, driving workflow optimization, and ensuring compliance with safety standards to elevate customer satisfaction.
Overview
39
39
years of professional experience
Work History
SERVICE MANAGER
Nextran Truck Center
Lake City
08.1999 - Current
- Managed service operations for heavy-duty trucks and equipment, ensuring compliance with industry regulations.
- Oversaw scheduling and workflow of service technicians to optimize efficiency.
- Coordinated customer communications regarding service updates and repairs to foster transparency.
- Implemented safety protocols for shop operations and technician practices to enhance workplace safety.
- Resolved customer issues and complaints promptly, improving overall satisfaction ratings.
- Developed relationships with customers, vendors, and suppliers to strengthen partnerships.
- Hired and trained service department staff to enhance team performance and adherence to policies.
- Monitored service performance metrics to identify improvement opportunities and implement quality assurance protocols.
TECH/SHOP FORMAN
FREIGHTLINER OF CHARLOTTE
Charlotte
09.1988 - 08.1999
- Utilized diagnostic tools to troubleshoot mechanical issues effectively.
- Documented service records accurately for each vehicle serviced or repaired.
- Replaced defective components or parts as needed.
- Performed troubleshooting and repair of equipment in accordance with manufacturer specifications.
- Conducted preventive maintenance procedures according to established schedules.
- Reviewed technical manuals and other documents related to product operation and maintenance requirements.
- Greased mechanical parts with lubrication to achieve smooth and regular functionality.
- Disassembled dysfunctional machinery to perform root cause analysis and repairs.
- Enforced shop policies to maintain a productive work environment.
- Trained and mentored employees in procedures and performance improvement strategies.
Technician
BROWN TRANSPORT
Charlotte
09.1986 - 08.1998
- Performed routine maintenance on transport vehicles to ensure safety and reliability.
- Operated various machinery and tools for vehicle repairs and servicing tasks.
- Diagnosed mechanical issues and provided effective solutions for vehicle performance.
- Replaced defective components or parts as needed.
- Followed safety practices to safeguard against injury and damage to property.
- Ran tests on newly repaired machinery and equipment to confirm proper functionality.
- Greased mechanical parts with lubrication to achieve smooth and regular functionality.
- Disassembled dysfunctional machinery to perform root cause analysis and repairs.
- Took measurements and evaluated dimensions of surrounding area to correctly install new machinery.
Education
CLASS 8 TRUCKS
AMERICAN MOTOR INSTITUTE
Charlotte, NC08-1986
Skills
- Service operations
- Workflow optimization
- Customer communication
- Safety protocol implementation
- Performance monitoring
- Vehicle inspection
- Conflict resolution
Timeline
SERVICE MANAGER
Nextran Truck Center
08.1999 - Current
TECH/SHOP FORMAN
FREIGHTLINER OF CHARLOTTE
09.1988 - 08.1999
Technician
BROWN TRANSPORT
09.1986 - 08.1998
CLASS 8 TRUCKS
AMERICAN MOTOR INSTITUTE