Phillip Shackelford
Tolleson,USA
Summary
Astute System Administrator with proven ability to analyze, diagnose and resolve computer user support issues. Experienced in providing comprehensive technical support to users and resolving complex technical issues. Possesses knowledge of standard operating systems and networking protocols.
Overview
15
15
years of professional experience
Work History
Computer Service Engineer II
IDEMIA
Phoenix, AZ
09.2016 - 03.2026
- Oversaw deployment and maintenance of proprietary software on Windows desktops and Linux servers, including Windows Server 2012 and 2019, to enhance operational efficiency.
- Configured and maintained Linux server environments for backend server operations.
- Implemented and administered Windows 2016 Server environment dedicated to Active Directory domain services.
- Configured and sustained Windows 2019 servers to enhance system performance and reliability.
- Ensured timely updates and organization of custom images to support swift deployment initiatives.
- Diagnosed and resolved software issues through onsite visits and remote support, improving user satisfaction and efficiency.
- Managed comprehensive Windows 10 upgrade process focusing on CJIS compliance requirements.
- Implemented cloud-based infrastructure for new ABIS system deployment.
- Diagnosed and resolved hardware and software issues within client systems.
- Executed routine maintenance on diverse biometric devices to uphold optimal functionality.
- Trained junior engineers on troubleshooting techniques and best practices for equipment handling.
- Developed technical documentation for system configurations and repair procedures.
- Led initiatives to streamline service processes, improving response times for client support requests.
- Provided expert guidance on integrating new technologies within existing infrastructure systems.
- Enhanced system performance by diagnosing and resolving hardware and software issues.
- Collaborated with cross-functional teams to resolve complex technical issues, improving overall service quality.
Computer Information Technician III
Missouri State Highway Patrol
Jefferson City, MO
06.2011 - 09.2016
- Collaborated on projects involving Java, HTML5, jQuery, JSP, and Hibernate to deliver robust web solutions.
- Acquired advanced skills in Java, JSP, and Hibernate to enhance software development capabilities.
- Designed and implemented an application tailored to meet the specific needs of Missouri State Highway Patrol.
- Managed data entry and maintenance for law enforcement databases to ensure accuracy and accessibility.
- Developed training materials for new personnel on information systems and protocols.
Education
BBA - Specializing in IT
University of Central Missouri
Warrensburg, MO05.2008
Vocational School - Information Technology
Lex La-Ray Technical Center
Lexington, MO01.2002
High School Diploma - undefined
Lexington High School
Lexington, MO01.2002
Skills
- Active Directory
- DHCP
- Microsoft Deployment Toolkit
- DNS
- Help Desk Support
- JAVA, JAVA Scripting, JQuery
- Linux
- MS SQL Server
- Software Development, Troubleshooting and Installation
- Scripting
- System Administration
- Computer assembly
- Network troubleshooting
- Remote support
Accomplishments
- Achieved high remarks by completing new IDEMIA systems for AZDPS with accuracy and efficiency.
Timeline
Computer Service Engineer II
IDEMIA
09.2016 - 03.2026
Computer Information Technician III
Missouri State Highway Patrol
06.2011 - 09.2016
Vocational School - Information Technology
Lex La-Ray Technical Center
High School Diploma - undefined
Lexington High School
BBA - Specializing in IT
University of Central Missouri
Eagle Scout
I achieved the highest rank in Boy Scouts.