Summary
Overview
Work History
Education
Skills
Awards
Timeline
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Phillip Stinson

Summary

Dedicated General Manager focused on delivering outstanding customer experiences and fostering loyalty. Proficient in resource coordination to meet diverse needs efficiently. Skilled in sales, strategic planning, and communication to drive engagement and customer satisfaction.

Overview

10
10
years of professional experience

Work History

Assistant Manager

Dominos Pizza
04.2015 - Current
  • Addressed customer service inquiries and effectively resolved complaints, ensuring high satisfaction and retention levels.
  • Coordinated schedules, workflows, and shift coverage to optimize service levels, promoting smooth operations and customer support.
  • Maintained composure in high-pressure situations, skillfully diffusing tense encounters and preserving positive customer experiences.
  • Ensured adherence to opening, closing, and shift change procedures, maintaining operational standards consistently.
  • Provided leadership and mentoring to new team members, equipping them with essential knowledge for successful integration within the organization.

General Manager

Domino's Pizza
08.2022 - 01.2024
  • Demonstrated commitment to promptly resolving customer concerns while upholding service excellence, fostering client trust and loyalty.
  • Managed a team of over 20 individuals, cultivating a positive work environment and high employee satisfaction.
  • Orchestrated staff scheduling and task assignments to align with operational and customer service priorities, promoting team productivity.
  • Ensured compliance with opening, closing, and shift change protocols, enhancing service consistency and operational efficiency.
  • Leveraged interpersonal skills to effectively engage customers, delivering personalized solutions and driving satisfaction.
  • Offered mentorship and guidance to new team members, imparting knowledge of company policies and customer service best practices for their success within the organization.

Delivery Driver

Domino's Pizza
01.2014 - 04.2015
  • Delivered orders to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.

Education

High School Diploma -

Lake Dallas High School
Lake Dallas, TX
05.2014

Skills

  • Customer Engagement
  • Microsoft Office proficiency
  • Due Diligence
  • Schedule Coordination
  • Revenue Growth
  • Recordkeeping abilities
  • Attention to Detail
  • Clear Communication
  • Organizational Skills
  • Decision-Making
  • Relationship Building
  • Analytical and Critical Thinking

Awards

Assistant Manager of the Year - 2015

Assistant Manager of the Year - 2021

Timeline

General Manager

Domino's Pizza
08.2022 - 01.2024

Assistant Manager

Dominos Pizza
04.2015 - Current

Delivery Driver

Domino's Pizza
01.2014 - 04.2015

High School Diploma -

Lake Dallas High School

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Phillip Stinson