Phillip St John
Brandon,FL
Overview
11
11
years of professional experience
1
1
Certification
Work History
Field Property Damage Adjuster
CNC - State Farm
04.2019 - Current
- Field adjuster - dwelling, rental dwelling, renters and commercial policies
- Maintained an active diary
- Contact all insureds within 24 hours
- Closed or requested authority within 24 hours of inspection
- Completed all tasks by the end of the day
- Maintained a 100% customer service rating
Property Field Adjuster
Eberl - Kin Insurance & American National
07.2021 - 04.2022
- Investigated claims by reviewing policy contracts to determine claim coverage based on cause and facts of loss.
- Carefully reviewed claim information to verify accuracy.
- Prepared comprehensive reports/estimate
Field Adjuster
Adjusters International Inc.
12.2018 - 04.2019
- Handled residential claims due to earthquake damage.
- Estimate dwelling damages that ranged from minor to destroyed.
- Maintained a high level of customer service.
- Maintain a 100% closing ratio
- Completed 3 to 6 inspections per day.
- Maintain a file quality.
Field Property Damage Adjuster
The Best IRS - State Farm
09.2018 - 12.2018
- Field adjuster - dwelling, rental dwelling, renters and commercial policies
- Maintained an active diary
- Contact all insureds within 24 hours
- Closed or requested authority within 24 hours of inspection
- Completed all tasks by the end of the day
- Maintained a 100% customer service rating
Bodily Injury Claims Adjuster
The General
12.2017 - 09.2018
- Prepared reports of findings in investigations.
- Interviewed relevant parties to determine claim denial or settlement.
- Examined forms to determine insurance coverage.
- Followed up with customers on unresolved issues.
- settled bodily injury claims with both represented and non-represented claimants
Total Loss Adjuster
CNC - State Farm
09.2017 - 12.2017
- Total loss claims
- Evaluated damages and claims
- Explained the total process and set expectations
- Rental and vehicle pickups
- Extended total loss settlement
Bodily Injury Claims Adjuster
BinTech - State Farm
07.2016 - 09.2017
- Reviewed and analyzed suspicious and potentially fraudulent insurance claims.
- Answered questions posed by insured and attorneys.
- Handled Complex and Soft Tissue claims injuries
- Maintained over 100% closing ratio
- Maintained a pending of over 300 claims
- Managed a high volume of phone calls
Property and Casualty Adjuster
Direct General
11.2012 - 07.2016
- Adjusted property damage claims
- Conducted liability and coverage investigations
- SIU investigations (Reviewed and analyzed suspicious and potentially fraudulent insurance claims)
- PIP (assisted)
- Handled excess/limits issues
- Total loss (assisted)
- Processed subrogation demands
- Bodily Injury (first call settlements & non-atty rep\'d claims)
- Proficient in ISO, TLO, Accurint and ARMS
- Achieved a standard of excellence within the organization and maintained professionalism throughout all adversity.
Education
Bachelor of Arts - Management and Marketing
Saint Leo University
St. Leo, FL08.2010
Skills
- Xactimate
- Symbility
- ECS
- Quidewire
- Arms
- Accurint
- ISO
- Liability
- Total Loss
- Bodily Injury
- Property/Fire
- Auto
- Accuweather
Certification
- Licensed States: Alabama, Arizona, Florida, Georgia, Indiana, Kentucky, Louisiana,Minnesota, Mississippi, North Carolina, New Mexico, New York, Oklahoma, Rhode Island, South Carolina, Texas, West Virginia
- California Fair Claims & Texas prompt payment
- State Farm Auto and Fire certified
- State Farm Policy certified
- Tower Hill Symbility certified
- Tower Hill certified
- USAA certified
- CRU: Environmental certified
- IICRC certified
- Flood certified
- NICTA: Investigating Vehicle Theft Fraud, Investigating Property Fraud, Insurance Fraud Basics, Classic Car Insurance Fraud, Customer Service & Fraud Investigation
Timeline
Property Field Adjuster
Eberl - Kin Insurance & American National
07.2021 - 04.2022
Field Property Damage Adjuster
CNC - State Farm
04.2019 - Current
Field Adjuster
Adjusters International Inc.
12.2018 - 04.2019
Field Property Damage Adjuster
The Best IRS - State Farm
09.2018 - 12.2018
Bodily Injury Claims Adjuster
The General
12.2017 - 09.2018
Total Loss Adjuster
CNC - State Farm
09.2017 - 12.2017
Bodily Injury Claims Adjuster
BinTech - State Farm
07.2016 - 09.2017
Property and Casualty Adjuster
Direct General
11.2012 - 07.2016
Bachelor of Arts - Management and Marketing
Saint Leo University
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