Work Preference
Summary
Overview
Work History
Education
Skills
Accomplishments
Supervisory Experience
Customer Service Experience
Timeline
Generic
Open To Work

Phillip Towns

Martinsburg,WV

Work Preference

Job Search Status

Open to work
Desired start date: Immediately

Desired Job Title

ManagerPackage Handler TrainerPackage HandlerShift LeaderTeam Leader for Produce and Grocery

Work Type

Full Time

Location Preference

On-Site
Location: Martinsburg, WV, US
Open to relocation: No

Salary Range

45000/yr - 200000/yr

Important To Me

Company CultureCareer advancementPersonal development programs401k matchHealthcare benefits

Summary

Customer service professional with 20 years of experience, skilled in team leadership and time management. Recognized for delivering positive customer experiences.

Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.

Managerial professional with proven record of streamlining processes and leading high-performing teams. Known for strong analytical skills and commitment to achieving results. Teams rely on collaborative leadership and adaptability to changing needs.

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

19
19
years of professional experience

Work History

Manager

FedEx Ground
05.2019 - 03.2026
  • Led operations team to optimize package sorting processes, enhancing efficiency and reliability.
  • Implemented training programs for new staff, improving onboarding and skill development.
  • Managed daily logistics, ensuring timely delivery and adherence to safety standards.
  • Coordinated cross-functional teams to streamline communication and enhance service quality.
  • Developed performance metrics to monitor team productivity and operational success rates.
  • Fostered a culture of collaboration and accountability among staff, promoting employee engagement and retention.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Improved safety procedures to create safe working conditions for workers.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.

Package Handler Trainer

FedEx Ground
04.2014 - 09.2018
  • Trained new package handlers on safety protocols and operational procedures.
  • Developed training materials to enhance onboarding processes for new employees.
  • Monitored performance of trainees, providing feedback and support for improvement.
  • Implemented best practices to increase efficiency in package handling operations.
  • Coordinated training schedules to ensure optimal staff coverage during peak periods.
  • Conducted assessments to evaluate trainee comprehension and readiness for independent work.
  • Facilitated workshops focused on equipment usage and safe handling techniques.
  • Collaborated with management to identify areas for process improvements in training programs.
  • Mentored new hires in the role of package handler, fostering a supportive learning environment for their professional growth.
  • Facilitated hands-on training sessions to ensure all package handlers understood proper techniques and equipment usage.
  • Collaborated with management to address specific skill gaps and tailor training programs accordingly.
  • Increased employee retention, providing consistent feedback and constructive criticism during one-on-one coaching sessions.
  • Provided ongoing support and guidance to fellow trainers as needed, sharing insights gained through experience in order to enhance overall training quality across the department.
  • Reduced workplace injuries with thorough safety training and regular reinforcement of safe work practices.
  • Established performance benchmarks based on company standards, monitoring employee progress towards meeting these goals consistently.
  • Collaborated with team members to achieve daily goals and meet company objectives.
  • Performed required housekeeping to keep work areas clean such as sweeping floors, putting trash in trash containers and picking up product from floor.

Package Handler

FedEx Ground
08.2016 - 08.2018
  • Collaborated with team members to maintain safety standards in all operational procedures.
  • Streamlined workflow processes, reducing package processing times while maintaining accuracy levels.
  • Followed safety regulations to maintain safe work environment.
  • Improved package handling efficiency by implementing proper sorting and organizing techniques.
  • Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
  • Reduced damage rates for packages through careful handling and adherence to safety protocols.
  • Assembled, sealed, and loaded packages into correct trucks.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Used hand-held scanners and physical logs to accurately track item movements.
  • Exceeded performance expectations during peak seasons, managing high volumes of shipments without compromising on quality or timeliness.
  • Removed jams and unblocked conveyor system to maintain flow of goods.
  • Contributed to increased productivity by working effectively in high-pressure situations.
  • Followed verbal and written instructions to properly move and ship products.
  • Collaborated with other package handlers to provide prompt and accurate delivery of orders.
  • Streamlined workflow by coordinating with team members on efficient loading and unloading procedures.
  • Maximized space utilization within trucks through effective stacking and arranging of packages, minimizing shipment delays.
  • Boosted team performance with consistent punctuality, maintaining a strong attendance record throughout employment tenure.
  • Enhanced customer satisfaction by ensuring timely delivery of packages through efficient processing methods.
  • Contributed to reduction in workplace injuries, following strict adherence to lifting techniques and safety gear usage.
  • Reduced package mishandling incidents, carefully adhering to handling protocols and training new hires on best practices.
  • Supported peak season demands by volunteering for extra shifts, ensuring no delays in package processing.
  • Ensured timely package delivery to loading docks, contributing to improved customer satisfaction.
  • Maintained high levels of accuracy in package scanning to ensure proper tracking, leading to fewer lost packages.

Shift Leader

Walgreens
Potomac, MD
09.2013 - 10.2014
  • Supervised daily store operations, ensuring adherence to company policies and procedures.
  • Trained and mentored team members on customer service best practices and operational standards.
  • Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Enforced company policies and regulations with employees.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
  • Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.
  • Resolved conflicts between employees to maintain positive and productive work environments.
  • Improved customer satisfaction by promptly addressing their concerns and providing exceptional service.
  • Monitored compliance with safety regulations, promoting a secure workplace for staff and customers.

Team Leader for Produce and Grocery

Sam’s Club
Hagerstown, MD
02.2007 - 05.2013
  • Led team to achieve operational goals and improve service standards.
  • Streamlined inventory management processes, enhancing accuracy and efficiency.
  • Trained and mentored new associates, fostering a collaborative work environment.
  • Coordinated scheduling and workload distribution to optimize team performance.
  • Facilitated team meetings to align objectives and share performance feedback.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.

Education

High School Diploma -

Rockville High School
Rockville, MD
06-2005

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Verbal and written communication
  • Complex Problem-solving
  • Staff training and development
  • Staff management
  • Task delegation
  • Goal setting
  • Relationship building
  • Operations management
  • Problem-solving

Accomplishments

  • Received team leader of the year 2011-2012.
  • Received four "Exceeds Expectations" performance ratings.
  • Designed and implemented comprehensive sales training programs to equip new team members with essential skills and knowledge.

Supervisory Experience

  • Managed the recruitment, hiring, training, coaching, and retention of a team exceeding ten staff members.
  • Ensured each team member met performance goals.
  • Coached team members and provided constructive feedback.
  • Consistently demonstrated motivation and upheld effective communication with both peers and management.

Customer Service Experience

  • Ensured smooth customer interactions for an optimal experience.
  • Assisted customers select products that best fit their needs.
  • Consistently created attractive and impactful displays to enhance the company's brand image.
  • Informed customers about products and services by listening and providing helpful feedback.
  • Worked with team leaders to ensure high-quality store service.
  • Managed the demands of several customers at once within a fast-paced environment.

Timeline

Manager

FedEx Ground
05.2019 - 03.2026

Package Handler

FedEx Ground
08.2016 - 08.2018

Package Handler Trainer

FedEx Ground
04.2014 - 09.2018

Shift Leader

Walgreens
09.2013 - 10.2014

Team Leader for Produce and Grocery

Sam’s Club
02.2007 - 05.2013

High School Diploma -

Rockville High School

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