Phillip Ventola
Caldwell,NJ
Summary
Detail-oriented healthcare technology professional specializing in SaaS implementations, data integrations, and technical support. Experienced in translating technical specifications into actionable project plans and managing end-to-end testing for PM and EHR system interfaces. Known for fostering strong communication across technical and non-technical stakeholders to ensure successful service launch. Proficient in Excel, SQL, Zendesk, HubSpot, Rippling, and Guru.
Overview
7
7
years of professional experience
Work History
Implementation & Integration Team Lead
Rater8
04.2021 - Current
- Manage multiple implementation projects simultaneously and see them through from the Sales Handoff to Go-Live.
- Configure a wide range of interfaces from manual CSV uploads to automated APIs.
- Handle troubleshooting tasks to immediately rectify technical (integration) issues.
- Coach new and existing team members on techniques necessary to complete job tasks (by conducting weekly meetings).
- Train colleagues on the legal security measures required to do the job properly (e.g. HIPAA).
Technical Support Analyst (Tier 1)
Nextech Solutions
03.2019 - 04.2021
- Provided training for health care professionals (doctors, advanced practitioners, etc.) on prescription writing, document handling, portal management and software navigation
- Accepted an additional (forms) project and educated colleagues on how to complete such requests
- Composed knowledge base articles for peers and clients to utilize as needed
- Volunteered to work overtime in order to keep up with the case load
Instructional Aide
Essex Regional Educational Services Commission
09.2018 - 03.2019
- Taught mathematics to numerous students ranging from first through eighth grade
- Supported student learning through personalized and small group guidance.
- Demonstrated and encouraged improved organization and study skills
Education
Bachelor of Science - Applied Mathematics
Montclair State University
Montclair, NJ05.2018
Skills
- Client Implementation and Data Integration
- Technical Project Management
- SQL Server Management Studio (SSMS)
- API Testing with Postman
- Google Workspace
- Virtual Service Delivery
- Customer Service Platforms (Autotask, Salesforce, and Zendesk)
- Detail-Oriented
Timeline
Implementation & Integration Team Lead
Rater8
04.2021 - Current
Technical Support Analyst (Tier 1)
Nextech Solutions
03.2019 - 04.2021
Instructional Aide
Essex Regional Educational Services Commission
09.2018 - 03.2019
Bachelor of Science - Applied Mathematics
Montclair State University