Phillipa Hopwood
Summary
Dynamic and results-oriented professional with a proven track record at Walmart, adept at inventory management and enhancing customer service through accurate transactions. Skilled in HIPAA-compliant medical records organization and proficient in new medical technology, demonstrating strong communication and teamwork abilities. Achieved improved patient satisfaction and operational efficiency in healthcare settings.
Organized medical records clerk trained in scheduling, patient medical records updating and insurance processes. Reliably completes accurate work and goes above and beyond to meet daily demands.
Reliable Medical Records Clerk with 20 years of experience receiving, routing, filing and delivering wide range of medical documentation. Energetic and focused with strong organizational skills.
Diligent medical records clerk with proven track record in managing and organizing medical records. Successfully maintained accurate and confidential patient information, contributing to improved office efficiency. Demonstrated proficiency in data entry and electronic health records management.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
20
20
years of professional experience
Work History
Associate Cashier
Walmart
04.2012 - 08.2022
- Assisted in inventory management, contributing to improved stock levels and product availability.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers by answering questions and fulfilling requests.
- Processed returns effectively by following established guidelines while maintaining a high level of customer service.
Medical Records Clerk
Genitival Health Services Inc.
01.1988 - 03.2012
- Ensured HIPAA compliance by adhering to strict confidentiality guidelines when handling sensitive patient information.
- Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
- Processed medical records requests from outside providers according to facility, state, and federal law.
- Scanned medical records in digital format for easy retrieval and accessibility.
- Maintained patient confidence by keeping patient records information confidential.
- Printed and photocopied documents to provide patients with copies of medical records.
- Developed and maintained organized filing system for medical records to adhere to HIPAA regulations.
- Assisted in preparation of medical records to release to other medical facilities requesting for patient history and information.
- Supported medical staff by providing organized and accurate medical records.
- Responded to patient inquiries to provide information and details of medical records.
- Maintained patient records in compliance with security regulations.
- Reviewed medical records for completeness and filed records in alphabetic and numeric order.
Unit Secretary
Miami Jewish Home & Hospital
02.1983 - 11.1987
- Assisted nursing staff with patient care, ensuring timely completion of tasks and improved patient satisfaction.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Managed incoming calls and directed to appropriate department.
- Maintained a clean, organized work environment for optimal efficiency in the delivery of patient care services.
- Contributed to positive patient experiences by greeting visitors, providing directions, and addressing inquiries professionally.
- Supported hospital compliance efforts by adhering to privacy policies and HIPAA regulations when handling sensitive patient information.
- Maintained rapport with physicians, nurse,s and other healthcare personnel.
- Assisted with the training and onboarding of new unit secretaries, sharing expertise and best practices to ensure their success in the role.
- Consistently met deadlines for completing administrative tasks while managing competing priorities during high-pressure situations on the unit floor.
Home Health Aide
Jackson Manor Nursing Home
04.1979 - 05.1982
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Improved patient well-being by providing compassionate and attentive personal care.
- Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
- Provided mobility assistance such as walking and regular exercising.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Completed thorough documentation of patient care activities, maintaining accurate records for effective communication amongst the healthcare team.
Education
No Degree - Certified Nursing Assistance
Idea For Nursing
Miami, FL08-1978
High School Diploma -
Miami Senior High School
Miami, FL06-1976
Skills
Ability to learn and use different software and technological equipment
proficient in organizing and labeling Medical records
strong communication with ability to understand and relay important information
knowledge of new medical technology with ability to translate for patients
capable of working with a team of other medical professionals and clerical staff
Timeline
Associate Cashier
Walmart
04.2012 - 08.2022
Medical Records Clerk
Genitival Health Services Inc.
01.1988 - 03.2012
Unit Secretary
Miami Jewish Home & Hospital
02.1983 - 11.1987
Home Health Aide
Jackson Manor Nursing Home
04.1979 - 05.1982
No Degree - Certified Nursing Assistance
Idea For Nursing
High School Diploma -
Miami Senior High School
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