Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Philta Florival Dickenson

Atlanta,GA

Summary

Results-driven professional seeking position as Customer Service Representative. Focused on performance and flexible with specific needs of different assignments. Collaborates professionally with individuals from broad array of backgrounds and cultures.

Overview

16
16
years of professional experience

Work History

Housekeeping Room Attendant

Town And Country Hotel
San Diego, CA
01.2022 - 06.2022
  • Responded to customer requests for products, services and company information.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Cleaned and stocked guest rooms by replacing used towels and linens, vacuuming floors, making beds and restocking bathroom items.
  • Responded to requests from patrons for linens and toiletries.
  • Documented and reported necessary facility and building repairs observed.

Customer Service Representative

Walmart
Boston, MA
12.2020 - 04.2021
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Housekeeping Attendant

The Sands At Grace Bay
Providenciales, Turks And Caicos
07.2004 - 03.2020
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Trained new employees on departmental procedures and provided assistance in finding cleaning supplies.

Education

High School Diploma -

Haiti Thomas
Haiti

Skills

  • Guest Service and Support
  • Inventory Restocking
  • Courteous with Strong Service Mindset
  • Understanding Customer Needs
  • Responding to Difficult Customers
  • Efficient and Detail-Oriented
  • Collaborative Environments

Languages

French

Timeline

Housekeeping Room Attendant

Town And Country Hotel
01.2022 - 06.2022

Customer Service Representative

Walmart
12.2020 - 04.2021

Housekeeping Attendant

The Sands At Grace Bay
07.2004 - 03.2020

High School Diploma -

Haiti Thomas

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Philta Florival Dickenson