Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Phoebe Antoine

Galesburg

Summary

Customer service professional recognized for exceptional productivity and efficiency in task execution. Specialized in conflict resolution, data entry, and customer relationship management. Strong communication and problem-solving skills contribute to positive customer experiences and outcomes.

Overview

1
1
year of professional experience

Work History

Customer Service Representative

Blick Art Materials
Galesburg
07.2025 - 08.2025
  • Educated customers on product features and usage techniques to drive satisfaction.
  • Handled customer complaints, resolving issues promptly to enhance loyalty.
  • Processed transactions accurately using point-of-sale systems, ensuring efficient operations.
  • Answered inquiries with precise information about products and services.
  • Collaborated with team members to elevate overall customer service experience.
  • Participated in training programs to deepen product knowledge and expertise.
  • Developed strong customer relationships to encourage repeat business opportunities.
  • Performed administrative tasks including filing, database updates, and report generation.

Food Service Worker

Lieber's Boxcar Express
Galesburg
09.2024 - 02.2025
  • Assembled food orders efficiently to enhance customer service experience.
  • Maintained cleanliness and organization of dining and kitchen areas.
  • Operated ovens, grills, and fryers safely to ensure food quality.
  • Assisted in inventory stocking and supply management for optimal operations.
  • Provided excellent customer service by taking orders and processing payments.
  • Managed cash register operations, including cash, check, and credit card transactions.
  • Cleaned and sanitized work areas, equipment, utensils, dishes, and silverware effectively.

Retail Associate

Marshalls
Galesburg
03.2024 - 08.2024
  • Guided customers in finding merchandise throughout store efficiently.
  • Organized and restocked shelves to ensure constant product availability.
  • Operated cash register, processing customer transactions with speed and accuracy.
  • Maintained cleanliness and organization of sales floor and fitting rooms.
  • Structured backroom storage areas for quick merchandise retrieval.
  • Utilized problem-solving skills to resolve conflicts calmly.
  • Engaged with customers to identify suitable items for their needs.

Education

High School Diploma -

Galesburg High School
Galesburg, IL
05-2025

Skills

  • Customer service
  • Team collaboration
  • Problem solving
  • Cash handling
  • Inventory management
  • Order processing
  • Time management
  • Positive and professional
  • Relationship building
  • Researching
  • Effective communication
  • Product knowledge

Languages

English
Native/ Bilingual

References

References available upon request.

Timeline

Customer Service Representative

Blick Art Materials
07.2025 - 08.2025

Food Service Worker

Lieber's Boxcar Express
09.2024 - 02.2025

Retail Associate

Marshalls
03.2024 - 08.2024

High School Diploma -

Galesburg High School

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