Summary
Overview
Work History
Education
Skills
Hobbies
References
Timeline
Generic

Phoebe Chin

Chino Hills,CA

Summary

Proven leader with a track record of enhancing customer satisfaction and sales at Dutch Bros Coffee through expert employee training and exceptional customer service. Skilled in cash handling and decision-making, consistently delivering results by driving team performance and operational efficiency. Demonstrates a positive attitude and a focus on achieving tangible outcomes. Always early to shifts, arrives presentable with a good attitude.

Overview

2
2
years of professional experience

Work History

Shift Lead

Dutch Bros Coffee
04.2024 - Current


  • Maintained a clean and organized work environment, ensuring safety standards were met consistently.
  • Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
  • Trained new employees on company policies, procedures, and best practices for optimal performance.
  • Helped store management meet standards of service and quality in daily operations.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Completed store opening and closing procedures and balanced tills.

Scooper/Cashier

Scoopz Premium Ice Cream
11.2022 - 05.2024
  • Handled high-pressure situations during peak hours by remaining calm and efficient in fulfilling customer orders.
  • Promoted a positive atmosphere by engaging with customers and providing cheerful service.
  • Assisted in training new scoopers, offering guidance on techniques and company policies.
  • Demonstrated attention to detail when preparing orders, ensuring accuracy and consistency in presentation.
  • Improved customer satisfaction by efficiently serving ice cream and maintaining a clean work environment.

Education

High School Diploma -

Bishop Amat Memorial High School
La Puente, CA

Skills

Decision-making capabilities

Customer service focus

Employee Training

Sales proficiency

Cash Handling

Positive Attitude

Hobbies

Played volleyball for 8 years

Has a big passion for dogs


References

June Choe

(213) 880-3212


Adam Murakami

(808) 728-9271

Timeline

Shift Lead

Dutch Bros Coffee
04.2024 - Current

Scooper/Cashier

Scoopz Premium Ice Cream
11.2022 - 05.2024

High School Diploma -

Bishop Amat Memorial High School

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Phoebe Chin