Phoebe Marolt
West Jefferson,OH
Summary
Skilled at maintaining composure in high-pressure situations, I excel in multitasking and team collaboration at First Watch, ensuring top-notch customer service. My experiences at OhioHealth and Galloway Eye Care Professionals honed my skills in patient observation, data collection and documentation, and medical equipment operation, achieving significant improvements in patient care and operational efficiency.
Overview
6
6
years of professional experience
Work History
Waitress
First Watch
02.2023 - Current
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
Patient Support Associate
OhioHealth Grant Medical Center
10.2020 - 02.2023
- Assisted in the training of new Patient Support Associates, sharing best practices and fostering a supportive work environment.
- Contributed to a positive healthcare environment by maintaining a clean, organized, and welcoming space for patients and their families.
- Assisted medical staff with various tasks, ensuring smooth and efficient operations.
- Provided comfort and emotional support to patients during difficult medical situations.
- Adhered to strict confidentiality guidelines while managing sensitive patient information within electronic health systems.
- Maintained accurate patient records by diligently updating electronic health systems.
- Provided excellent customer service to patients and medical staff.
Patient Transporter
OhioHealth Riverside Methodist Hospital
10.2019 - 10.2020
- Warmly greeted patients and visitors and made each feel welcome.
- Transported patients to testing and treatment units, operating rooms and other areas using moveable beds, wheelchairs, and stretchers.
- Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
- Ensured patient safety by properly positioning patients on stretchers, wheelchairs, and other transport equipment.
- Enhanced patient comfort by providing compassionate care and timely transportation.
Optometric Technician
Galloway Eye Care Professionals
12.2018 - 10.2019
- Operated and maintained lensometers, refraction units, auto-refractors, and visual field analyzers for patient testing.
- Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
- Assisted with insurance questions, eligibility, and prior authorizations of medications and glasses.
- Managed administrative duties with phone reception, appointment scheduling and payment processing.
- Coordinated patient scheduling, monitored patient flow throughout office and properly communicated delays.
Education
High School Diploma -
Westland High School
Galloway, OH06.2017
Skills
- Customer Service
- Strong multitasking
- Team Collaboration
- Cash Handling
- Relationship Management
- Patient Observation
- Professional Bedside Manner
- Medical Equipment Operation
- Time Management
- HIPAA Compliance
Timeline
Waitress
First Watch
02.2023 - Current
Patient Support Associate
OhioHealth Grant Medical Center
10.2020 - 02.2023
Patient Transporter
OhioHealth Riverside Methodist Hospital
10.2019 - 10.2020
Optometric Technician
Galloway Eye Care Professionals
12.2018 - 10.2019
High School Diploma -
Westland High School
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