Phoebe Munene
Information Manager
Renton,WA
Summary
Detail-oriented and motivated individual with a bachelor’s degree in business information and management. Possessing a diverse background in customer care, sales, and healthcare, with a strong foundation in analytical skills and problem-solving abilities. Eager to leverage academic knowledge and practical experience to pursue a career in business intelligence. Proven ability to extract meaningful insights from data, communicate effectively with stakeholders, and contribute to organizational success. Committed to continuous learning and professional growth in the dynamic field of technology.
Overview
6
6
years of professional experience
Work History
Certified Nursing Assistant
Cottages Of Renton
11.2023 - Current
- Collect patient data including vital signs, height and weight measurements and recording intake and output.
- Accurately input patient information into electronic health records e.g. point click care.
- Assist in generating results for healthcare providers, summarizing patient assessments, care plans and outcomes.
- Observe and record changes in patients' condition's overtime.
- Communicate regularly with patients, families, and healthcare teams to provide updates on patient's status and address concerns.
- Report changes in patient condition to registered nurse or physician.
- Supported needs of 15+ residents under long-term care.
Restaurant Server
Rafiki Restaurant And Lounge
05.2022 - 05.2023
- Collected various types of data during interactions with customers, such as customer preferences, dining habits, and feedback on menu items.
- Regularly engaged with customers to provide recommendations, answer questions, and ensure positive dining experience.
- Provided menu recommendations and answered questions regarding food ingredients and preparation methods.
- Recorded orders accurately into Point-of-Sale system.
- Assisted other servers as needed during peak hours or special events.
- Delivered beverages, appetizers, entrees, and desserts to guests in efficient manner.
- Conducted daily side work duties such as polishing glassware and restocking condiments.
- Managed approximately 30 incoming calls per day from customers.
Agricultural Worker
Green Masters Inc.
07.2021 - 05.2022
- Propagated plants from cuttings, divisions, layering and seeds.
- Identified pests, weeds, diseases, and other problems in horticultural
- Monitored plant health and growth progress for various species of trees, shrubs and flowers.
- Carried out pruning activities using appropriate techniques for different species of plants.
- Planted seedlings into prepared beds following established planting plans.
Sales Agent
Zetech University
11.2020 - 03.2021
- Conducted market research to identify potential customers and their needs.
- Developed relationships with customers by providing excellent customer service.
- Followed up with prospects on regular basis to ensure satisfaction with services provided.
- Resolved customer complaints promptly and effectively.
- Analyzed data to identify trends in customer behavior and preferences.
- Collaborated with marketing teams to develop promotional materials that highlighted features of our products.
- Adjusted sales scripts to better target needs of specific individuals, boosting sales by 15%.
- Increased sales revenue by consistently meeting and exceeding sales targets.
- Expanded client base by diligently prospecting new leads and effectively presenting product offerings.
Quality Control Assistant
Kimunye Tea Factory
01.2020 - 09.2020
- Conducted regular audits of production processes to identify areas for improvement in quality assurance.
- Trained new employees on company's quality control standards and procedures.
- Provided technical support to other departments in order to maintain high level of product quality.
- Collaborated with management team to implement corrective actions when necessary.
- Created reports detailing findings from inspections and audit results.
Research Assistant Intern
University Of Minnesota
09.2018 - 03.2019
- Conducted field trials on various crops and recorded data for further analysis.
- Analyzed collected data to identify trends and determine potential solutions for problems encountered during research.
- Provided technical assistance to other researchers in laboratory setting.
- Maintained accurate records of all experimental results, observations, and conclusions.
- Performed laboratory tests to analyze soil samples for nutrient levels, pH balance, and other factors affecting crop growth.
- Prepared reports summarizing findings from research projects.
- Assisted in development of new crop varieties through crossbreeding.
- Prepared interview questions and recruited 3 interview subjects.
Education
Bachelor of Science - Business Information Management
Kisii University
Kenya12.2019
No Degree - Agricultural Exchange Student
University of Minnesota - Twin Cities
Minneapolis, MN04.2019
Skills
- Data Entry
- Market Research
- Data Collection
- Strong Organization
- Critical Thinking
- Networking
- Customer Relations
Information Management Systems
- Strategy Development
- Administrative Support
- SQL
- Data Analysis
- Flexible and Adaptable
- Statistical Analysis
- Database Management
Affiliations
- Member of the Toastmaster's club, MN
Languages
English
Native or Bilingual
Swahili
Native or Bilingual
References
References available upon request
Timeline
Certified Nursing Assistant
Cottages Of Renton
11.2023 - Current
Restaurant Server
Rafiki Restaurant And Lounge
05.2022 - 05.2023
Agricultural Worker
Green Masters Inc.
07.2021 - 05.2022
Sales Agent
Zetech University
11.2020 - 03.2021
Quality Control Assistant
Kimunye Tea Factory
01.2020 - 09.2020
Research Assistant Intern
University Of Minnesota
09.2018 - 03.2019
Bachelor of Science - Business Information Management
Kisii University
No Degree - Agricultural Exchange Student
University of Minnesota - Twin Cities
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