Phoebe (SK) Yiu
Veterinary Support Candidate | Animal Care, Client Service & Operations
San Diego,CA
Summary
Hardworking, detail-oriented professional with experience in fast-paced environments that require cleanliness, organization, consistent routines, and attentive customer service. Strong ability to follow procedures, manage multiple tasks, communicate effectively, and remain calm under pressure. Responsible and motivated student ready to apply education in the workplace.
Overview
6
6
years of professional experience
Work History
Barista
Chamberlain Coffee
Los Angeles, CA
06.2025 - 05.2026
- Consistently completed 150+ drinks per day to meet customer demand and ensure satisfaction
- Managed multiple tasks and adhered to established procedures during high-volume periods to maintain operational efficiency
- Demonstrated reliability, strong time management, and the ability to work efficiently both independently and as part of a team
- Restocked and organized 50 lbs. of inventory using FIFO to streamline inventory management
- Performed routine cleaning and maintenance of equipment to ensure a safe and functional work environment
Shift Lead
Voltaire Coffee
San Jose, CA
01.2022 - 07.2023
- Executed opening and closing procedures, maintaining equipment, inventory, and work areas to ensure operational readiness.
- Accurately process transactions using POS systems, handling cash, credit, and mobile payments with speed and attention to detail.
- Contributed to the development and implementation of three seasonal products, demonstrating initiative, organization, and ability to follow projects through to completion
- Trained and mentored new employees on daily operations, equipment use, safety practices, and quality standards
- Applied skills in creating latte art and roasting coffee beans, enhancing customer experience and product quality.
Hostess
Meso
San Jose, CA
03.2021 - 01.2022
- Monitored restaurant activity to optimize seating and dining flow, enhancing customer experience and supporting staff efficiency.
- Scheduled reservations for up to 100+ parties per night.
- Prioritized multiple tasks simultaneously to maintain organization and attentiveness during high-volume periods.
- Facilitated positive working relationships among team members and departments to enhance collaboration.
- Issued dining charges by verifying orders, calculating taxes, and totaling bills for to-go orders.
Shift Lead
Happy Lemon
San Diego, CA
02.2020 - 03.2021
- Assisted 300+ guests daily with payment processing, monitoring reward accounts, and addressing service concerns to enhance customer satisfaction.
- Reconciled cash drawer at shift start and end, identifying errors and resolving discrepancies to maintain accurate financial records.
- Monitor and managed third-party delivery platforms like DoorDash, Uber Eats, and Grubhub during the shift.
- Conducted inventory listing for SSCO, ensuring accurate record-keeping and organized stock to support efficient operations.
- Prepared beverages in accordance with established food safety, sanitation, and health guidelines
Education
HOC Veterinary Assistant (AVA) - Veterinary Science
Grossmont College
El Cajon, CA10-2026
Bachelor of Arts - Creative Advertising
San Jose State University
San Jose, CA06-2023
High School Diploma -
Del Norte High School
San Diego, CA06-2019
Skills
- Strong Customer Service & Client Communication
- Attention to detail
- Time management skills
- Organization & Prioritization
- Working Under Pressure
- Dependability
- Capable of adapting quickly
- Cleaning and sanitizing
- Animal handling
- Veterinary terminology
- Medical recordkeeping
- Client communication
Timeline
Barista
Chamberlain Coffee
06.2025 - 05.2026
Shift Lead
Voltaire Coffee
01.2022 - 07.2023
Hostess
Meso
03.2021 - 01.2022
Shift Lead
Happy Lemon
02.2020 - 03.2021
HOC Veterinary Assistant (AVA) - Veterinary Science
Grossmont College
Bachelor of Arts - Creative Advertising
San Jose State University
High School Diploma -
Del Norte High School