ANGELICA AGUILAR TORRES

• Took drive-thru orders and delivered friendly customer service at Dutch Bros.
• Prepared Dutch Bros drinks following recipes and drink customization requests.
• Handled cash transactions and balanced register drawer during shifts.
• Operated POS system for sales, returns, and exchanges.
• Resolved customer questions and complaints with calm service.
• Resolved customer complaints in a professional manner.
• Assisted team members during busy periods and shift changes.

• Lead server in a fast-paced, high-volume restaurant environment.
• Supervised server schedules and shift coverage at Gold Dust Pizza dining room.
• Trained servers on menu knowledge, service steps, and guest etiquette.

Monitored table service and corrected order flow during busy meal periods.

• Demonstrated excellent multitasking and problem-solving skills under pressure.

• Managed phone and online orders, assisted customers at the counter, and ensured timely food preparation

and delivery.

• Trained and supported team members to maintain exceptional customer service standards.

• Ensured compliance with food safety and sanitation regulations to maintain a clean and safe working

environment.

• Monitored inventory levels and communicated with management to restock supplies and prevent

shortages.

• Provided personalized recommendations to customers to enhance their dining experience.

• Handled customer inquiries and resolved complaints professionally and efficiently to ensure satisfaction.

• Organized team schedules and coordinated shifts to optimize staffing during peak hours.

• Assisted in onboarding new hires by providing hands-on training and mentoring.