Phoebe Wade
Austin,TX
Summary
Compassionate Master of Social Work (MSW) professional and Licensed Master Social Worker (LMSW) with over 20 years of diverse experience in healthcare, behavioral health, case management, and human services. Expertise in crisis intervention, high-risk patient screening, and community resource navigation facilitates effective collaboration with multidisciplinary teams to address psychosocial barriers and enhance patient outcomes. Committed to patient- and family-centered care, with a strong focus on advocacy, behavioral health support, and resource coordination for diverse populations. Proven adaptability to changing needs and a collaborative approach ensure impactful results while upholding high ethical standards.
Overview
1
1
Certification
34
34
years of professional experience
Work History
Social Worker
San Gabriel Rehabilitation & Care Center
07.2026 - Current
- Facilitated comprehensive management of social services department to ensure alignment with current federal, state, and local regulations.
- Facilitated development and implementation of policies and procedures to identify medically related social and emotional needs of patients and residents.
- Fostered effective communication and partnerships with internal teams and external organizations to ensure optimal delivery of social service programs.
- Conducted ongoing research on federal and state regulations to ensure adherence to professional standards.
- Established and managed communication with discharge planners and families to initiate facility tours and ensure comprehensive follow-up processes.
Clinical Staffing Clerk (Perinatal)
Ascension Seton Williamson Hospital
01.2025 - Current
- Analyzed staffing trends, productivity metrics, and financial data to inform leadership decision-making and optimize resource allocation
- Served as primary liaison for scheduling inquiries, providing timely resolutions and accurate workforce information to clinical staff
- Prioritized competing demands in high-volume healthcare environment, employing sound judgment and problem-solving skills to resolve scheduling challenges effectively
Social Work Intern
Volunteer Behavioral HealthCare Services
01.2025 - 01.2025
- Analyzed systemic barriers impacting vulnerable populations and contributed to advocacy efforts promoting social justice and healthcare equity
- Researched regulatory requirements and best practices to inform policy development and enhance accountability
- Assisted initiatives to strengthen diversity, inclusion, accessibility, and promote non-discriminatory service practices
- Researched regulatory requirements and industry best practices to support policy development and accountability
- Partnered with leadership and stakeholders to implement improvements and ensure regulatory adherence across service programs
- Ensured compliance with Title VI regulations to promote equitable service delivery.
Patient Care Technician / Unit Clerk (MICU)
St. Thomas West Hospital
01.2020 - 01.2025
- Delivered compassionate care while supporting nursing staff in maintaining quality, safety, and positive patient outcomes
- Documented patient information, care activities, and observations within electronic medical records, enhancing accuracy and accessibility of patient data
- Coordinated patient intake and discharge processes while preparing and maintaining admission, discharge, and medical documentation, ensuring record completeness and providing guidance to patients and families throughout the process
- Scheduled diagnostic procedures, appointments, and patient transportation to support seamless clinical operations
- Coordinated patient intake and discharge processes, prepared and maintained admission, discharge, and medical documentation, ensuring record completeness and clear guidance for patients and families
- Managed confidential patient records with accuracy, ensuring compliance with healthcare privacy regulations and organizational policies for protected health information
Social Work Intern
Ascension Stones River Hospital
01.2024 - 01.2024
- Conducted psychosocial assessments and patient interviews to evaluate factors impacting treatment outcomes, enhancing understanding of patient needs
- Collaborated with interdisciplinary teams to develop, implement, and update individualized treatment and discharge plans
- Connected patients and families with resources and support services, facilitating continuity of care post-discharge
- Maintained accurate clinical documentation while ensuring compliance with HIPAA standards and healthcare regulations
- Supported crisis intervention and risk assessments while coordinating evidence-based care initiatives in inpatient behavioral health setting
- Addressed complex geriatric concerns including long-term care planning, cognitive decline, healthcare access, and community resource navigation
Human Resources / Supported Employment Coordinator
Garden Center Services
01.2016 - 01.2018
- Partnered with leaders to identify staffing needs and define position requirements, facilitating targeted recruitment strategies that align with organizational goals
- Conducted candidate interviews and background investigations, streamlining pre-employment screenings to enhance hiring decision support
- Developed employment opportunities through community outreach and employer relationship-building initiatives
- Developed employment opportunities through community outreach and employer relationship-building initiatives, increasing access to job placements for program participants
Manager / Direct Support Professional
DD Residential
01.2009 - 01.2016
- Directed residential operations, ensuring adherence to organizational policies, procedures, and care standards for optimal resident outcomes
- Coordinated and delivered training programs that enhanced workforce competency and ensured regulatory compliance
- Built strong relationships with residents, families, community partners, and interdisciplinary teams to enhance service quality and resident satisfaction
- Promoted person-centered care approaches that empowered individuals to achieve personal goals and enhance overall well-being
Patient Account Representative
Hartgrove Hospital
01.2003 - 01.2008
- Managed patient accounts and financial coordination, achieving reimbursement timelines that supported continuity of care
- Analyzed utilization patterns, insurance coverage, and service eligibility to enhance access to behavioral health services and improve client support outcomes
- Collaborated with patients, families, insurers, and clinical teams to verify benefits, resolve billing concerns, and reconcile accounts, safeguarding organizational revenue and enhancing client experiences
Admissions Coordinator
01.1999 - 01.2003
- Conducted comprehensive psychosocial and risk assessments to determine appropriate levels of care, ensuring timely placement and access to inpatient and outpatient behavioral health services
- Partnered with multidisciplinary teams, referral sources, and funding agencies to support regulatory compliance, maximize service utilization, and coordinate effective treatment planning
- Facilitated staff training on admission procedures, referral management, discharge planning, and patient transition processes, improving consistency and quality across service delivery functions
Mental Health Counselor
01.1997 - 01.1999
- Provided individual, group, and family counseling services for children, adolescents, and adults experiencing mental health and behavioral challenges within an interdisciplinary treatment environment
- Developed and implemented therapeutic interventions designed to promote emotional growth, strengthen coping skills, and support achievement of individualized treatment goals
- Worked closely with psychiatrists, social workers, nursing staff, and allied professionals to maintain a therapeutic milieu and evaluate treatment effectiveness through ongoing care collaboration
Case Manager III
Metropolitan Family Services
01.1993 - 01.1998
- Advanced through multiple promotions based on strong performance, ultimately managing complex cases involving adults, children, and families requiring intensive assessment, advocacy, and supportive services
- Established psychoeducational groups and community-based support programs that reduced reliance on psychiatric hospitalization and expanded access to preventive and recovery-oriented resources
- Maintained a high-volume caseload exceeding departmental averages while delivering comprehensive case management, resource coordination, crisis intervention, and client-centered care that consistently achieved strong satisfaction outcomes
Education
Master of Social Work (MSW) -
Middle Tennessee State University
01-2025
Bachelor of Arts (BA) - Criminal Justice
University of Illinois
01-1990
Skills
- Crisis Intervention, High-Risk Patient Screening, Patient Advocacy, Care Coordination, Transition of Care Planning, Behavioral Health Services, Risk Assessment, Resource Navigation, Interdisciplinary Collaboration, Patient & Family Education, Healthcare Compliance, Clinical Documentation, Case Management, Patient-Centered Care, Acute Care Social Work
Certification
Licensed Master Social Worker (LMSW) – State of Texas, Certified Nursing Assistant (CNA) – National Healthcare Corporation (State of Texas)
Timeline
Social Worker
San Gabriel Rehabilitation & Care Center
07.2026 - Current
Clinical Staffing Clerk (Perinatal)
Ascension Seton Williamson Hospital
01.2025 - Current
Social Work Intern
Volunteer Behavioral HealthCare Services
01.2025 - 01.2025
Social Work Intern
Ascension Stones River Hospital
01.2024 - 01.2024
Patient Care Technician / Unit Clerk (MICU)
St. Thomas West Hospital
01.2020 - 01.2025
Human Resources / Supported Employment Coordinator
Garden Center Services
01.2016 - 01.2018
Manager / Direct Support Professional
DD Residential
01.2009 - 01.2016
Patient Account Representative
Hartgrove Hospital
01.2003 - 01.2008
Admissions Coordinator
01.1999 - 01.2003
Mental Health Counselor
01.1997 - 01.1999
Case Manager III
Metropolitan Family Services
01.1993 - 01.1998
Bachelor of Arts (BA) - Criminal Justice
University of Illinois
Master of Social Work (MSW) -
Middle Tennessee State University
PROFESSIONAL EXPERIENCE CONTINUED
- Garden Center Services
- DD Residential Manager / Direct Support Professional | Burbank, IL | 2009 – 2016
- Hartgrove Hospital
- Admissions Coordinator | Chicago, IL | 1999 – 2003
- Mental Health Counselor | Chicago, IL | 1997 – 1999
- Metropolitan Family Services
- Case Manager III | Chicago, IL | 1993 – 1998
PROFESSIONAL EXPERIENCE
- Ascension Healthcare
- Clinical Staffing Clerk (Perinatal) – Seton Medical Center Williamson | Round Rock, TX | 2025 – Present
- Patient Care Technician / Unit Clerk (MICU), St. Thomas West Hospital | Nashville, TN | 2020 – 2025
SOCIAL WORK EXPERIENCE
- Social Work Intern | Title VI Compliance | Volunteer Behavioral HealthCare Services | Murfreesboro, TN | 2025
- Social Work Intern | Inpatient Psychiatric Services | Ascension Stones River Hospital | Woodbury, TN | 2024
Personal Information
Title: MSW, LMSW