Phoebe Joy Academia Self
Steak N Shake Restaurant
Carrollton ,GA
18
Years of experience
Assisted in training staff on health standards compliance to promote a safe dining environment.,Supported team productivity initiatives to enhance overall customer service.,Resolved customer issues effectively to maintain satisfaction and operational flow.
Work History
Assistant GM
6 Years 8 Months- Supervised daily restaurant operations to ensure smooth service and customer satisfaction.
- Trained and mentored staff on menu items and customer service protocols.
- Implemented health and safety standards in compliance with industry regulations.
- Coordinated staff schedules to optimize coverage during peak hours of operation.
- Developed employee performance plans to enhance team productivity and engagement.
- Resolved customer complaints promptly to maintain positive dining experiences.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Trained employees on additional job positions to maintain coverage of roles.
- Assisted in managing daily restaurant operations and staff scheduling.
- Trained new employees on service standards and food handling procedures.
Housekeeper
2 Years 5 Months- Provided attentive child care for multiple children in a home environment.
- Assisted with homework completion and monitored progress towards academic goals.
- Developed and implemented daily activities for children such as reading, playtime, and arts and crafts.
- Facilitated social interaction between siblings by organizing games or other activities.
Cashier/ Shift Manager
5 Years 2 Months- Processed customer transactions efficiently, ensuring accuracy in cash handling and electronic payments.
- Maintained organized checkout area, promoting a welcoming environment for customers.
- Assisted customers with product inquiries, enhancing overall shopping experience through effective communication.
- Collaborated with team members to streamline operations during peak hours, improving service speed.
- Resolved customer complaints promptly and professionally, maintaining high satisfaction levels and loyalty.
- Trained new cashiers on operational procedures and customer service protocols, fostering team development.
Education
Computer Secretarial - Computer And Information Systems
High School Diploma
Skills
Restaurant operations management
Staff training and development
Health standards compliance
Performance evaluation
Customer service excellence
Employee scheduling
Timeline
Assistant GM
Steak N Shake Restaurant
03.2019 - 11.2025Read More
Housekeeper
brittany wright
05.2016 - 10.2018Read More
Cashier/ Shift Manager
Raffys Sizzlers
04.2008 - 06.2013Read More
International Institute of Computer Science & Administration
Computer Secretarial from Computer And Information Systems
Read More
Himamaylan National High School
High School Diploma
Read More
Education and Training
other