SHANNON M Petersen
Highland,IN
Summary
Seeking Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.
Overview
21
21
years of professional experience
Work History
Assistant GM
Buffalo Wild Wings
12.2022 - 01.2023
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Resolved problems promptly to elevate customer approval.
- Managed team schedule with eye for coverage needs and individual strengths.
- Mentored and motivated team members to achieve challenging business goals.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
- Analyzed customer feedback data to identify areas of improvement and develop solutions.
Sales Team Leader
Calumet Breweries, Inc.
01.2009 - 01.2017
- Led regular team meetings to keep sales personnel motivated with tips, techniques and relevant information.
- Worked closely with high-profile customers needing special assistance to resolve complaints and develop customized solutions meeting unique requirements.
- Built strong team by recruiting and developing top sales talent.
- Set ambitious sales goals and motivated strong performance to keep team growing effectively.
- Expanded company customer base and cemented market presence by implementing strategic sales plans.
- Refined team workflows to better capitalize on individual strengths and maximize market share.
Sales Director On Premise
Calumet Breweries, Inc.
01.2006 - 01.2009
- Developed key partnerships with industry-leading organizations to strengthen professional network and expand future business opportunities.
- Created innovative sales strategies through monitoring and evaluating market trends and competitive offerings.
- Boosted profits through effective supervision of entire sales department.
- Solved complex problems to increase sales effectiveness and streamline business direction.
- Exceeded sales goals through effective time management and resource allocations.
- Executed strategic plans for growth and new acquisitions.
- Researched markets and key audiences to increase profits through effective marketing and branding campaigns.
- Utilized consumer trends to shape sales approaches.
Promotional Director
Calumet Breweries, Inc.
07.2005 - 01.2006
- Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
- Worked closely with organizational leadership and board of directors to guide operational strategy.
- Managed daily operations while overseeing multiple locations to foster increased productivity.
- Established departmental performance goals and provided feedback for underperforming areas.
- Spearheaded innovative approaches to resource allocation and strategic planning.
- Assisted with sales and marketing strategies to foster achievement of revenue goals.
- Leveraged professional networks and industry knowledge to strengthen client relationships.
- Evaluated scripts to identify creative strategies and resource needs.
- Remained composed and highly professional in fast-paced and constantly changing environment, effectively handling challenging situations and difficult individuals to achieve objectives.
- Conducted meetings with staff to discuss production progress and to attain production objectives.
Owner Tee Off With Us
Self
01.2002 - 07.2005
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Trained and developed team members to build human capital.
Education
Associate of Science - Mor
Indiana University Northwest
Gary, IN05.1995
Skills
- Market and Competitor Research
- Finance and Accounting Oversight
- Records Organization and Management
- Process Improvement
- Brand Standards Audits
- Food Safety and Sanitation
- Manage Operations
- Staff Management
- Customer Retention
- Front Office Operations
- Sales Techniques
- Sales Promotion
- Persuasive Negotiations
Timeline
Assistant GM
Buffalo Wild Wings
12.2022 - 01.2023
Sales Team Leader
Calumet Breweries, Inc.
01.2009 - 01.2017
Sales Director On Premise
Calumet Breweries, Inc.
01.2006 - 01.2009
Promotional Director
Calumet Breweries, Inc.
07.2005 - 01.2006
Owner Tee Off With Us
Self
01.2002 - 07.2005
Associate of Science - Mor
Indiana University Northwest
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