Summary
Overview
Work History
Education
Skills
Timeline
Generic

Phoenix Billups

Leesburg

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Reliable and upbeat Lead Mobile Expert successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.

Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards.

Overview

9
9
years of professional experience

Work History

Assistant Manager

Panera Bread
06.2021 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Established team priorities, maintained schedules and monitored performance.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

Lead Mobile Expert

T- Mobile
04.2018 - 05.2021
  • Monitored wireless sales space to establish familiarity with various carriers.
  • Maintained sound knowledge of company product suites.
  • Performed in-store product demonstrations at assigned events.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Managed efficient cash register operations.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Used in-store system to locate inventory and place special orders for customers.

Server Shift Leader

Bella Collina
11.2016 - 05.2018
  • Cultivated warm relationships with regular customers.
  • Oversaw daily operations of service team, delegated tasks, and trained new staff.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Collaborated with kitchen staff to coordinate restaurant goals such as upselling certain items, addressing product availability issues and other communication concerns.
  • Addressed and resolved customer conflicts with managed waitstaff, verifying satisfactory outcomes for involved parties.
  • Provided front-of-house manager with detailed customer metrics to inform stock ordering, reducing food waste and increasing profits.
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.

Catering Coordinator

Panera Bread
02.2015 - 04.2018
  • Maintained extensive calendar of events and attended necessary event meetings and conference calls.
  • Analyzed catering orders and liaised with staff to set up equipment, supplies and menus to meet client expectations.
  • Communicated with customers to review catering goals and budget, deliver quotes and proposals, schedule event and carry out catering needs as contracted.
  • Handled incoming company phone calls, addressing customer needs, concerns and deadlines to promote retention and satisfaction.
  • Solicited, negotiated and booked new and repeat business through previous clients, local businesses and event management companies to maximize catering revenue and meet and exceed goals.
  • Encouraged preparation of product according to recipe and in compliance with allergen and sanitation standards.
  • Oversaw food preparation and monitored safety protocols.
  • Implemented effective inventory control systems to reduce food spoilage and waste.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.

Education

911 Dispatch -

Lake Technical Center
Eustis, FL
04.2018

High School Diploma -

East Ridge High School
Clermont, FL
05.2015

Skills

  • Business Administration
  • Google Drive
  • Staff Supervision
  • Closing and Contract Negotiations
  • Staff Training
  • Cost Control
  • Hiring and Staffing
  • Time Management
  • Staff Development
  • POS Inventory System Operation
  • Creative Solutions
  • Providing Feedback
  • Client Needs Assessment

Timeline

Assistant Manager

Panera Bread
06.2021 - Current

Lead Mobile Expert

T- Mobile
04.2018 - 05.2021

Server Shift Leader

Bella Collina
11.2016 - 05.2018

Catering Coordinator

Panera Bread
02.2015 - 04.2018

911 Dispatch -

Lake Technical Center

High School Diploma -

East Ridge High School

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Phoenix Billups