Phoenix Christensen
Pittsford,NY
Summary
Dynamic and dedicated with a strong work ethic and exceptional customer service skills honed at Bocaccini's Italian Bistro. Proven ability to thrive in high-pressure environments while effectively multitasking and collaborating with team members. Committed to enhancing guest experiences and training staff to uphold service excellence.
Overview
1
1
year of professional experience
Work History
Food Runner, Hostess
Bocaccini's Italian Bistro
09.2024 - Current
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Education
SUNY Geneseo
Geneseo, NY05-2029
High School Diploma -
Fairport High School
Fairport, NY06.2025
Skills
- Quick learner
- Teamwork and collaboration
- Strong work ethic
- Time management
- Customer service
- Hospitality
- Effective multitasking
- Positive attitude
Accomplishments
- Seal of Biliteracy
- Spanish National Honors Society
- Graduated Magna Cum Laude
Languages
English
Native or Bilingual
Timeline
Food Runner, Hostess
Bocaccini's Italian Bistro
09.2024 - Current
SUNY Geneseo
High School Diploma -
Fairport High School
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