Phoenix Martin
Doral,FL
Summary
Proven leader and multitasker, I excelled at Opulence Enterprise by enhancing team efficiency and leading social media marketing strategies, significantly boosting brand visibility. With expertise in customer service and content strategy, I consistently delivered outstanding results, even in high-pressure environments.
I honed my skills at Toppers and Inglot, where I excelled in hospitality, operations management, and digital content creation. Eager to leverage my background in sales and marketing to drive engagement and success in your organization.
Overview
3
3
years of professional experience
Work History
Waitress/Tour Guide
Toppers Restaurant & Bar
06.2021 - 05.2024
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Supervised dining table set-up to prepare for a diversity of event types, following strict service standards.
Supervisor
Opulence Enterprise
05.2023 - 12.2023
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Managed the Point of Sale (POS) system, ensuring accurate transactions and effective handling of customer inquiries.
- Created engaging content videos for social media platforms, highlighting new products and makeup techniques to enhance brand visibility and attract a broader audience.
Education
High School Diploma -
MAC High
Sint Maarten12.2023
Skills
- Customer Service
- Strong multitasking
- Team Collaboration
- Social Media Marketing
- Content Strategy
Languages
Spanish
Native or Bilingual
Catalan
Native or Bilingual
Timeline
Supervisor
Opulence Enterprise
05.2023 - 12.2023
Waitress/Tour Guide
Toppers Restaurant & Bar
06.2021 - 05.2024
High School Diploma -
MAC High
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