Phoenix McGee
Charlotte
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
12
12
years of professional experience
Work History
Senior Intake Assistant
CVS Caremark Pharmacy
11.2017 - 10.2023
- Provided necessary support for case managers, contributing to efficient case resolutions.
- Kept current on relevant policies and regulations to provide accurate guidance for clients seeking assistance.
- Reduced errors in data entry by thoroughly verifying and cross-checking client information.
- Evaluated client eligibility for services by carefully assessing their needs and matching them with appropriate programs or resources.
- Conducted thorough research on resources available for clients, enhancing their overall experience with the organization.
- Preparing WebEx meeting for colleagues across regions
- Enhanced communication with clients through timely responses to inquiries and effectively addressing concerns.
- Expedited urgent matters by prioritizing high-priority tasks without sacrificing attention to detail on other responsibilities.
Bartender Shift Manager
Cheesecake Factory
05.2017 - 04.2020
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Promoted a positive work atmosphere through clear communication, teamwork encouragement, and recognition of employee achievements.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Set up bar for operation, obtained cash bank, and stocked service bar.
- Ensured accurate cash handling procedures were followed consistently throughout each shift to maintain financial accountability.
Assistant Leasing Manager
Goldrich And Kest Industries
01.2014 - 02.2018
- Developed marketing strategies to attract new tenants and maintain existing ones, enhancing community engagement.
- Contributed to team efforts in achieving occupancy goals by proactively identifying potential leads and following up on inquiries from prospects promptly.
- Assisted in the leasing process for successful occupancy rates and revenue growth.
- Built strong relationships with residents through excellent customer service and communication skills.
- Collaborated with maintenance teams to ensure prompt resolutions of tenant issues, contributing to a positive living environment.
- Maintained accurate records of rental payments, deposits, and expenses for effective financial management.
- Organized resident events to foster a sense of community within the property, promoting tenant retention.
Chiropractic Assistant
Salama Chiropractic At Oak Ridge
03.2012 - 11.2015
- Answered phones to respond to customer questions, provide information and schedule appointments.
- Developed strong rapport with patients leading to high levels of trust and satisfaction, fostering long-term relationships.
- Prepared examination rooms with necessary equipment, promoting efficient appointment flow while prioritizing sanitation protocols.
- Educated patients on chiropractic care benefits, resulting in increased referrals and new client acquisition.
- Greeted incoming visitors warmly and directed patients to appropriate areas to keep office running smoothly.
- Managed billing processes accurately and efficiently, ensuring prompt payments from insurance companies and patients.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Promoted a welcoming atmosphere by greeting patients warmly upon arrival and addressing their concerns promptly.
Education
High School Diploma -
James Benson Dudley High School
Greensboro NC06.2011
Skills
- Client Relationship Building
- Data entry proficiency
- Appointment Scheduling
- Follow-up skills
- Insurance Verification
- Inventory Management
- Multi-Line Phone Systems
- Patient Scheduling
- Medical terminology knowledge
Timeline
Senior Intake Assistant
CVS Caremark Pharmacy
11.2017 - 10.2023
Bartender Shift Manager
Cheesecake Factory
05.2017 - 04.2020
Assistant Leasing Manager
Goldrich And Kest Industries
01.2014 - 02.2018
Chiropractic Assistant
Salama Chiropractic At Oak Ridge
03.2012 - 11.2015
High School Diploma -
James Benson Dudley High School
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