Phoenix Murphy
Spencer,IN
Summary
Dedicated Shift Manager with proven skills in customer service, complaint resolution, and employee training. Committed to enhancing customer satisfaction and team productivity through effective process improvements.
Overview
3
3
years of professional experience
Work History
Shift Manager / CSR
Pizza Hut
Spencer, IN
01.2023 - Current
- Supervised daily operations to ensure efficient workflow and adherence to company standards.
- Trained and mentored staff on best practices for customer service and food safety protocols.
- Managed inventory levels, reducing waste through effective stock control measures.
- Implemented process improvements that enhanced team productivity and service quality.
- Resolved customer complaints swiftly, ensuring satisfaction and loyalty retention initiatives were met.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained and mentored new employees to maximize team performance.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Provided exceptional customer service to enhance dining experience.
- Cultivated warm relationships with regular customers.
Education
Associate of Applied Science - Accounting
Ivy Tech Community College of Indiana
Bloomington, IN06.2026
High School Diploma -
Indiana Connections Academy
Indianapolis, IN05.2024
Skills
- Cash handling
- Customer service focus
- Employee training
- Punctual and reliable
- Handling customer complaints
- Flexible schedule
- Tech-Savvy
- Active listening
- Willingness to learn
- Time management
- Multitasking and prioritizing
- Attention to detail
Timeline
Shift Manager / CSR
Pizza Hut
01.2023 - Current
Associate of Applied Science - Accounting
Ivy Tech Community College of Indiana
High School Diploma -
Indiana Connections Academy