Phoenix Pankey
New Orleans,LA
Summary
Dynamic and creative communications student with a proven track record in social content planning and customer experience. Excelled in creating engaging content and strategies that enhance visibility and engagement. Skilled in client relationship management and teamwork, adept at fostering positive relations and resolving conflicts effectively. Excited to learn and lead in building a strong, multi-faceted communications portfolio.
Overview
3
3
years of professional experience
Work History
Social Media Coordinator
Howard University Softball Team
Washington, DC
09.2024 - 12.2024
- Created Tik-Tok videos and social media content to increase team awareness and engagement with viewers.
- Worked with communications team on the creation and implementation a comprehensive social media strategy for the team's activities.
- Monitored engagement and adjusted strategy as needed.
Hostess
Morrow's Hospitality Group
New Orleans, LA
11.2023 - 08.2024
- Helped restaurant staff set up small and large events to coordinate smooth execution.
- Supervised activities of dining room staff to maintain superior service levels and support guest needs.
- Ensured a positive guest experience through timely and friendly engagement. Resolved customer service and food-related issues to maintain guest satisfaction.
- Managed guest expectations by relaying information regarding hours, wait times and specials. Informed patrons of establishment specials and promotions.
Intern
Anthony Bean Theater
New Orleans, LA
05.2022 - 08.2022
- Supported daily operations of assigned activity groups, ensuring adherence to schedules and camp rules.
- Maintained positive working relationship with fellow staff and management. Provided support for administrative tasks.
- Encouraged camper participation in activities through enthusiastic leadership style.
Education
Bachelor of Arts - Strategic, Legal, and Management Communications
Howard University
Washington, DC05-2028
Skills
- Social media content planning
- Client relationship management
- Customer experience
- Oral and written communications
- Customer relations
- Conflict resolution
- Public speaking
- Teamwork and collaboration
Affiliations
- Study Abroad Program in Italy - Summer 2023
- Close-Up Washington, DC participant and closing speech orator
- Louisiana Youth Seminar at LSU
- Louisiana Club Member
- St. Augustine Cheer Team, Co-captain
- Volunteer - New Orleans Book Festival, Gentilly Fest, Covenant House, Urban League of Louisiana, St. Michael's Special School
Timeline
Social Media Coordinator
Howard University Softball Team
09.2024 - 12.2024
Hostess
Morrow's Hospitality Group
11.2023 - 08.2024
Intern
Anthony Bean Theater
05.2022 - 08.2022
Bachelor of Arts - Strategic, Legal, and Management Communications
Howard University
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