PHOENIX RHODES
4801 Kirkdale Dr, Woodbridge,VA
Summary
Enthusiastic team member with strong interpersonal communication skills and experience in customer service, sales, and team management, seeking to leverage organizational and time management abilities to excel in a dynamic environment.
Overview
1
1
Certification
15
15
years of professional experience
Work History
ASSISTANT STUDIO MANAGER
Orangetheory Fitness
4172 Merchant Plaza, Woodbridge, VA
09.2022 - 02.2026
- Welcomed prospects and members who enters the studio with enthusiasm, energy and knowledge
- Maintained the front desk in daily tasks, such as answering phones, talking to members and other tasks as needed
- Lead the studio's operations in collaboration with the Studio Manager
- Presented studio tours to potential members
- Collaborated hand-in-hand with the coaching team to guide intros through their first Orangetheory workout
- Sold memberships to help the studio thrive while achieving required personal sales goals
- Handled member's concerns in a professional and objective manner
- Working with the Studio Manager in the training and development of sales associates
- Ensuring all areas of the studio are kept clean and organized
CERTIFIED PERSONAL TRAINER
The Perfect Workout
400 N Washington St Suite 204, Falls Church, VA
01.2019 - 01.2020
- Train clients safely in efficiently in the style of exercise the company practices and applies.
- Work with facility manager to help facility reach stable to high self-sufficiency by client retention, referral, and signing up.
- Sanitize all workout equipment, adjust machines, and maintain facility cleanliness.
WAREHOUSE ASSOCIATE
International Technology Industries (ITI) Inc.
8245 Backlick Rd Ste B, Lorton, VA 22079
04.2017 - 12.2018
- Restocking, packing, and prioritizing Amazon Fulfillment orders.
- Acurately fulfill incoming orders, large shipments, and other warehouse responsibilities.
- Lifting boxes over 30 lbs, and knowledgable in regards to warehouse safety and protocols.
- Update warehouse inventory monthly, and communicate with other department managers in regards to new inventory.
CUSTOMER SERVICE ASSOCIATE/ TEAM LEADER
Sears Home Services
8922 Telegraph Rd, Lorton, VA 22079
07.2016 - 02.2017
- Work directly with Customer Service Manager to maintain call center operations to maximize customer satisfaction, promote positive work environment.
- Coordinate with Customer Service Manager, Quality Control Managers, and other Customer Services Team Leaders to organize and facilitate employment orientation training.
- Handle customers' escalations, complaints, overall inquiry, and customer satisfactions.
- Assist the Quality Control department to resolve customer issues and complaints outside the call center.
- Communicate and schedule VIP garage customers with lead estimates as well as organized all customer information via Excel spreadsheets for follow-up and security purposes.
- Accurately schedule customers' appointments for carpet cleaning, air duct cleaning, and garage installation.
ASSISTANT STORE MANAGER
Dollar Tree
8794 Sacramento Dr, Alexandria, VA 22309
08.2015 - 05.2016
- Hired, trained, and coached staff in cashiering, store recovering, and stocking to ensure maximum performance within the store.
- Assisted managers in truck deliveries, inventories, registers, recoveries, and stocks.
- Maintained store cleanness, and ensure that store is well-stocked and prepared for next day operations.
- Follow-up with employees in store policy, register till balance, deposit, etc.
- Communicated with Store Manager in inventory expectations and lost prevention status and issues.
- Assisted customers with questions, complaints, cashiering, and stock needs.
CAFÉ SUPERVISOR
Barnes and Noble College
625 Monroe St NE, Washington, DC 20017
06.2014 - 07.2015
- Maintained daily operations with the café and oversee barista workflow, food storage, health protocol, and customer satisfaction.
- Assisted Café Manager in truck deliveries, milk deliveries, convenience stock and inventory, paying invoices, and shift change.
- Successfully increased the company's sales activities spanning per week sales at $2,000.
- Trained approximately 5-10 new baristas in food serving policy, beverage guidelines, workflow, cleanliness, cashiering basics and overall expectations of the café.
- Assisted general store managers in inventory, customer inquiry, college book rental pick-up, and night deposit.
- Stocked, rotated, blocked and maintained merchandise on shelves.
CASHIER
Dollar Tree
7700 A Gunston Plz, Lorton, VA 22079
10.2010 - 06.2014
- Assist customer to ensure positive shopping experiences while fulfilling transactions.
- Ensure cash boxes are accounted for and verify by manager before opening each cashier lanes.
- Maintain clean and well-stocked work environment before opening and closing business.
Education
High School Diploma -
Mount Vernon High School
8515 Old Mt Vernon Rd, Alexandria, VA 22309 06-2010
Skills
- Strong interpersonal communication skills
- Microsoft PowerPoint
- Microsoft Excel
- Microsoft Word
- Microsoft Outlook
- Money Management
- Inventory Management
- Time management
- Organizational skills
- Customer Service
- Team Management
- Data Entry
- Record Management
Certification
National Federation of Personal Trainers (NFPT) Certified Personal Training Certified
American Red Cross CPR/AED Certified
Accomplishments
-Constantly met and exceeded sales expectations, and was awarded for Most Sales Average for three consecutive months.
-Awarded for going Above and Beyond in regards to sales and teamwork for three consecutive months.
-Successfully increased and improved company's profit by 30%.
-Met inventory expectations and goals for four consecutive years.
-As café supervisor, the company was the third highest selling café in the VA/DC district.
Timeline
ASSISTANT STUDIO MANAGER
Orangetheory Fitness
09.2022 - 02.2026
CERTIFIED PERSONAL TRAINER
The Perfect Workout
01.2019 - 01.2020
WAREHOUSE ASSOCIATE
International Technology Industries (ITI) Inc.
04.2017 - 12.2018
CUSTOMER SERVICE ASSOCIATE/ TEAM LEADER
Sears Home Services
07.2016 - 02.2017
ASSISTANT STORE MANAGER
Dollar Tree
08.2015 - 05.2016
CAFÉ SUPERVISOR
Barnes and Noble College
06.2014 - 07.2015
CASHIER
Dollar Tree
10.2010 - 06.2014
High School Diploma -
Mount Vernon High School