Phoenix Rupert
East Lansing,MI
Summary
Results-driven professional with a proven track record of success, consistently exceeding goals and raising performance standards. Known for attention to detail, a proactive mindset, and a strong ability to improve processes and workflows for team efficiency. Conscientious and hardworking, excels at multitasking in fast-paced environments while maintaining focus on delivering exceptional outcomes. Dedicated to driving results, consistently setting and surpassing ambitious targets to contribute to team growth.
Overview
2
2
years of professional experience
Work History
Consultant/Category Advisor
Best Buy
East Lansing, MI
10.2023 - Current
- Consistently engage with Clientele in the Appliance and Home Theater departments, providing expert recommendations, and driving sales to meet and exceed growth objectives with our membership tools.
- Manage customer inquiries, order management, while leading, validating and training sales floor personnel, equipping them with the skills and knowledge needed to succeed in driving department goals and achieving high customer satisfaction.
Shift Lead - Sale Advisor
Best Buy
Jackson, MI
06.2023 - 10.2023
- Drove membership sales by consistently exceeding goals, achieving over 100 memberships for two consecutive months, and promoting Best Buy's financial products to enhance customer loyalty and benefits.
- Took on leadership responsibilities within two months, collaborating with management to support team performance, resolve operational challenges, and maintain a high standard of customer care.
Consultant Agent
Geeksquad
Jackson, MI
02.2023 - 06.2023
- At Geek Squad, I developed expertise in managing technical service requests, ensuring accurate paperwork and documentation while delivering personalized clienteling experiences. I leveraged in-depth knowledge of technology to provide tailored solutions, enhance customer satisfaction, and drive repeat business.
Product Flow Specialist
Best Buy
Jackson, MI
08.2022 - 02.2023
- As a Warehouse Employee at Best Buy, I efficiently down stocked products, executed planograms to maintain organized and visually appealing displays, and processed truck shipments and inventory intakes to ensure timely stock availability.
Education
Some College (No Degree) - Business Management
Jackson College
Jackson, MISkills
- Client rapport
- Team management
- Communication
- Supervision and leadership
- Positive role model and mentor
- Dependable and responsible
Accomplishments
- 2 time 100+ membership club.
- 2023 perfect survey rating for a year.
- Revenue leader for multiple stores.
- Card and Membership Leader for multiple Micromarkets.
- Store MVP in first month of Leadership.
Timeline
Consultant/Category Advisor
Best Buy
10.2023 - Current
Shift Lead - Sale Advisor
Best Buy
06.2023 - 10.2023
Consultant Agent
Geeksquad
02.2023 - 06.2023
Product Flow Specialist
Best Buy
08.2022 - 02.2023
Some College (No Degree) - Business Management
Jackson College
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