Phong Xiong
Minneapolis
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
15
15
years of professional experience
Work History
Firearm Specialist
Scheels
Eden Prairie
09.2025 - Current
- Sales of firearms
- Reaching sale goal
- Providing customer service
- Answering phone calls
- Restocking product
Material Coordinator
Sun Country Airlines
Minneapolis
03.2025 - Current
- Receiving and shipping out aircraft parts
- Cycle counting inventory
- Issuing parts for aircraft to mechanics and other base location
- Drop-off parts to aircraft or different station
- E-mail contact and use of Microsoft Teams with peers and management
- Following driving regulation at airport
- Following SIDA regulation
- Following IADA/ICAO regulation for shipment
- Following CFR 49 regulation for shipment
- Hazmat training and authorization
- Use of TRAX system
- Situational awareness of airport operation
- Forklift certified
- Load and unload aircraft engines
- Moving parts to and from shelves
Gun Vault Specialist
Cabelas
East Grand Forks
07.2020 - 05.2024
- Providing customer services.
- Adjust bows and add products if needed
- Selling hunting and shooting related products
- Gathering knowledge in the field to educate and help customers
- Gun Vault Specialist
- Work with firearm sales and providing customer service
- Running background check for firearms in compliance with ATF
- Work with a computer program to ship and sell firearms
- Know regulation for selling firearms to out of state residence
- Knowing how to ship and package firearms
- Assessing/appraising/working on firearms
- Problem solving issues with firearms or customers
- Maintaining compliance with Federal Regulation based on the ATF
- Gathering knowledge in the field to educate and help customers
Local Sort Supervisor
UPS
Grand Forks
02.2016 - 05.2024
- Load trucks and trailers as needed
- Manage evening operations
- Ensuring outbound trailers and volume leave on time
- Timecard Management
- Understanding of DOT regulation
- Working with drivers to maintain under DOT hours
- Providing customer service to customers with delivery issues
- Working in different weather
- Ability to adapt to changes
- Communication with team
- Use of email and providing communication
- Management of a team of 11 employees as well as remaining drivers roughly around 20-30 in the evening
Cashier
Walmart
Grand Forks
09.2015 - 10.2015
- Providing great customer service
- Clean up around the work area
- Maintain conversation with customers
- Ring out customer in a efficient manner
Medical Assembler
St. Jude Medical(Volt)
Plymouth
03.2015 - 08.2015
- Working and a PPE gown area..
- Maintain a fast and quality work pace
- Assembling medical parts
- Quality check of products
- Working in a team of five
Package Handler
UPS
Minneapolis
02.2013 - 08.2015
- Load boxes into trailers at a fast pace while focusing on our safety.
- Sort boxes on conveyor belts.
- Working as a team
- Lift packages over 70 lbs. alone or team lift.
Warehouse Associate
Archway (Aerotek)
Brooklyn Park
10.2014 - 03.2015
- Pick, pack, and process shipping orders.
- Organize return products.
- Labeling of products.
- Work as a team or alone in order to finish tasks.
- Use a computer program called GEM to find items, enter orders, and find SKU numbers.
Warehouse Associate
FOAM Industry Inc
Champlin
05.2012 - 08.2012
- Operate machine to create product
- Processing orders
- Stacking order for shipping
- Powertools operation
General Laborer
Step-up
Minneapolis
06.2011 - 08.2011
- Work with Tree Trust, a landscaping company.
- Built stairs for Father Hennepin Parks.
- Work in a team to accomplish garden work for community parks.
- Lifting and transporting of plastic molded 12 in x 12 in x 20 ft beams to construction location
Education
BBA - Aviation Management
University of North Dakota
Grand Forks, NDSome College (No Degree) - General Studies
North Hennepin Community College
Brooklyn Park, MNPatrick Henry High School
Minneapolis, MNSkills
- Microsoft Word
- Excel
- PowerPoint
- Outlook
- Teams
- FORMS
- ARMS
- TRAXs
- AS400
- Team leadership
- Supervision
- Time management
- Regulatory compliance
- Adaptability
- Problem-solving
- Critical thinking
- Decision-making
- Communication
- Customer service
- Sales
- Detail oriented
- Organized
- Motivated
- Inventory management
- Firearm compliance
- Hazmat certification
- Shipping regulations
- Problem solving
- Communication skills
- Situational awareness
- Adaptability to change
- Resource allocation
- Manual dexterity
- Risk management
- Team collaboration
- Coaching and mentoring
- Team performance improvement
- Technical troubleshooting
- Teamwork
- Professionalism
- Active listening
- Self motivation
References
- Lawernce Haas, 218-779-7531, Business Manager at UPS (Grand Forks)
- Rocky Ritterman, 612-418-9172, On-Road Operation Manager at UPS (Grand Forks)
- Juan Garcia, 218-779-3576, General Store Manager at Cabela’s
- Trey McCullers, 706-409-1999, Hunting lead at Cabela’s
- Kyle Mallory, 701-430-9650, General Store Manager at Cabela’s
Timeline
Firearm Specialist
Scheels
09.2025 - Current
Material Coordinator
Sun Country Airlines
03.2025 - Current
Gun Vault Specialist
Cabelas
07.2020 - 05.2024
Local Sort Supervisor
UPS
02.2016 - 05.2024
Cashier
Walmart
09.2015 - 10.2015
Medical Assembler
St. Jude Medical(Volt)
03.2015 - 08.2015
Warehouse Associate
Archway (Aerotek)
10.2014 - 03.2015
Package Handler
UPS
02.2013 - 08.2015
Warehouse Associate
FOAM Industry Inc
05.2012 - 08.2012
General Laborer
Step-up
06.2011 - 08.2011
BBA - Aviation Management
University of North Dakota
Some College (No Degree) - General Studies
North Hennepin Community College
Patrick Henry High School