Phrim Dagout
Charlotte,NC
Summary
Highly organized and detail-oriented accounting professional with a Bachelor of Science in Accounting and proven experience in financial analysis, budget management, and reconciliation. Adept at managing dynamic workflows, improving operational efficiency, and delivering exceptional customer service. Bilingual in English and Vietnamese, with strong interpersonal and communication skills, ethical leadership certification, and a demonstrated ability to adapt to remote and on-site roles. Skilled in Microsoft Office Suite, data management, and process optimization.
Operations professional with hands-on experience in coordinating and optimizing workflows. Strong focus on team collaboration and ensuring smooth operations. Skilled in logistics, project management, and problem-solving. Reliable and adaptable, ready to meet changing demands and deliver consistent results.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Operations Coordinator
Independent Household Management
Charlotte, NC
01.2020 - Current
- Developed and implemented schedules, budgets, and task tracking systems to ensure household operations.
- Oversaw financial planning, expense management and vendor negotiations, to reduce costs by 10% annually.
- Leveraged organizational tools to manage daily responsibilities for a dynamic and high-demand environment.
- Applied problem-solving skills to handle conflicts and ensure communication across family members and providers.
- Coordinated remote learning schedules and extracurricular activities for children, demonstrating adaptability and multitasking skills.
Receptionist
NV Nail Spa
Charlotte, NC
12.2015 - 01.2020
- Conducted inventory reconciliation, reducing supply discrepancies by 15% through detailed reporting.
- Managed daily salon workflow by effectively assigning clients to service providers, optimizing productivity.
- Processed payments accurately across multiple platforms, including cash, card, and digital wallets.
- Resolved customer complaints by collaborating with management and ensuring a 20% increase in satisfaction ratings.
- Streamlined scheduling processes by confirming, canceling, and managing over 50 daily appointments.
Sales Associate
Abercrombie & Fitch
Charlotte, NC
10.2012 - 01.2013
- Enhanced customer experience by providing tailored recommendations and answering product inquiries.
- Maintained organized inventory displays, ensuring a visually appealing shopping environment.
- Processed accurate transactions, including refunds and exchanges, achieving a 98% error-free rate.
- Consistently met daily sales goals by upselling products and promoting store promotions.
- Collaborated with team members to ensure store cleanliness and product availability.
Education
Bachelor of Science - Accounting
The University of North Carolina at Charlotte
Charlotte, NC05-2022
Associates of Arts - Accounting
Central Piedmont Community College
Charlotte, NC12-2019
Skills
- Organizational and Time Management
- Client Relationship Management
- Problem Solving and Decision Making
- Accounts Payable/Receivable Management
- Microsoft Office Suite (Excel, Word, PowerPoint)
- Strong Interpersonal Communication
- Bilingual in English and Vietnamese
- Data Entry and Documentation
- Team Collaboration and Leadership
- Ethical Leadership Certification
- Data Entry and Management
- Email Management Systems (Outlook, Gmail)
- Customer Support Ticketing Systems
- Typing Speed and Accuracy (40 WPM)
- Troubleshooting Technical Issues
- Basic IT Support Knowledge
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Customer Relations - Achieved the highest ratings for customer satisfaction across the entire company.
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
- Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
Certification
- CNA - Certified Nurse Assistant - 2012-2013
PROFESSIONAL HIGHLIGHTS
- Proven ability to manage and reconcile financial data accurately in dynamic work environments.
- Bilingual communication skills (English and Vietnamese), enhancing client relations and service delivery.
- Certified in Ethical Leadership, ensuring compliance with industry best practices.
Languages
English
Full Professional
Vietnamese
Limited Working
Timeline
Operations Coordinator
Independent Household Management
01.2020 - Current
Receptionist
NV Nail Spa
12.2015 - 01.2020
Sales Associate
Abercrombie & Fitch
10.2012 - 01.2013
Associates of Arts - Accounting
Central Piedmont Community College
Bachelor of Science - Accounting
The University of North Carolina at Charlotte