PHU NGO
OGDEN,UT
Summary
Experienced Retail Store Manager with over 10 years in retail. I have a proven track record in enhancing customer satisfaction and driving sales growth. Strong multi-tasking and problem-solving skills contribute to successful store operations.
Overview
11
11
years of professional experience
Work History
Retail Store Manager
MobileOneLLC
North Ogden
10.2020 - Current
- Led daily operations to enhance customer satisfaction and improve store performance.
- Developed and implemented sales strategies to achieve revenue targets and optimize inventory management.
- Trained and mentored team members to foster skill development and ensure high standards of service.
- Analyzed sales data to identify trends, adjust merchandising strategies, and improve product placement.
- Oversaw staff scheduling to maximize coverage during peak hours while minimizing labor costs.
- Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
Retail Store Manager
GoWireless
Harrisville, UT
10.2015 - 09.2020
- Managed store budgets, controlled expenses, and optimized resource allocation for operational efficiency.
- Ensured compliance with company policies, safety regulations, and visual merchandising standards.
- Collaborated with cross-functional teams to execute promotional initiatives that drove foot traffic and engagement.
- Completed routine store inventories.
Education
High School Diploma -
Weber High School
Pleasant View, UT01-2009
Skills
- Customer service
- Strong multi-tasking
- Problem-solving
- Retail operations
- Highly motivated
- Friendly and outgoing
- Dependable and reliable
- Sales growth
- Inventory control
- Coaching and mentoring
- Sales leadership
- Scheduling
- Detail-oriented
- Employee scheduling
- Staff management
- Hiring and training
- Upselling and cross selling
- Operations oversight
- Meticulously detail-oriented
- Recruitment and hiring
Accomplishments
- I have been awarded for being in the top 5% company wide for GP on multiple occasions.
- I have been salesman of the month every month in my current position.
- I have been awarded and recognized for my operational excellence on numerous occasions.
- I have trained multiple Store Managers who have gone on to run successful stores of their own.
- Promoted to Store Manager in only 8 months.
Timeline
Retail Store Manager
MobileOneLLC
10.2020 - Current
Retail Store Manager
GoWireless
10.2015 - 09.2020
High School Diploma -
Weber High School