Phuc Tang
Seattle
Summary
Results-driven sales professional with extensive experience in client relationship management, strategic planning, and revenue growth. Proven ability to lead teams, optimize sales processes, and exceed sales targets. Highly motivated and detail-oriented with a strong commitment to achieving outstanding results in a fast-paced environment.
Overview
9
9
years of professional experience
Work History
Cook (Suite Level)
Delaware North
09.2024 - Current
- Showcased excellent knife skills for precise cutting and preparation of various ingredients.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Led the development and demonstration of a system that effectively prolongs the softness of dumplings, ensuring improved product quality and customer satisfaction.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
Business Manager
Beyond The Bowl
08.2017 - 06.2024
- Developed and maintained strong client relationships, resulting in a 12% increase in repeat business
- Conducted financial analysis to support client-focused sales planning and budgeting
- Ensured high levels of client satisfaction by addressing concerns promptly and effectively
- Utilized Clover and Excel for client reporting, budgeting, and forecasting
- Led a team of 10+ employees, fostering a client-centric culture and improving overall team performance.
Amazon Dispatch/ADA Driver
AXC Logistics LLC
06.2023 - 09.2023
- Coordinated daily dispatch schedules, ensuring timely delivery and superior customer service
- Implemented process improvements that enhanced client satisfaction and reduced delivery time by 15%
- Maintained accurate records of dispatch operations, contributing to client trust and operational efficiency.
Amazon Dispatch/ADA Driver
AXC Logistics LLC
06.2023 - 09.2023
- Coordinated daily dispatch schedules, ensuring timely delivery and superior customer service
- Implemented process improvements that enhanced client satisfaction and reduced delivery time by 15%
- Maintained accurate records of dispatch operations, contributing to client trust and operational efficiency.
Assistant Manager
JB Janitorial
06.2016 - 08.2016
- Assessed job applications and made hiring recommendations to support client service excellence
- Managed payroll and benefits, ensuring accurate and confidential handling of employee information, thereby enhancing internal client relationships
- Processed employee documentation and resolved discrepancies, contributing to smooth HR operations and improved employee satisfaction.
- Achieved established KPI for company and individual performance through teamwork and focus on customers.
Education
MBA - Business Administration And Management
City University of Seattle
Seattle, WA06.2017
Bachelor of Arts - Business Administration, Accounting
Central Washington University
Ellensburg, WA06.2014
Skills
- Client Relationship Management
- Sales Strategy Development
- Customer Satisfaction
- Financial Analysis
- Data Analysis
- QuickBooks
Languages
Vietnamese
Full Professional
Timeline
Cook (Suite Level)
Delaware North
09.2024 - Current
Amazon Dispatch/ADA Driver
AXC Logistics LLC
06.2023 - 09.2023
Amazon Dispatch/ADA Driver
AXC Logistics LLC
06.2023 - 09.2023
Business Manager
Beyond The Bowl
08.2017 - 06.2024
Assistant Manager
JB Janitorial
06.2016 - 08.2016
Bachelor of Arts - Business Administration, Accounting
Central Washington University
MBA - Business Administration And Management
City University of Seattle
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