Phuc Trinh
Saint Louis,MO
Summary
Results-driven operations manager with expertise in quality control, inventory management, and staff training. Proven ability to streamline processes and enhance customer engagement, leading to significant sales growth.
Overview
1
1
Language
1
1
Certification
15
15
years of professional experience
Work History
Owner/Operator
The Banh Mi Shop
02.2020 - 01.2025
- Developed and implemented operational procedures to streamline food preparation processes.
- Managed inventory levels and ordering to ensure consistent supply of ingredients.
- Trained staff on food safety protocols and customer service best practices.
- Oversaw daily operations, ensuring quality control and compliance with health regulations.
- Created promotional strategies to increase customer engagement and drive sales growth.
- Managed day-to-day business operations.
Head Sushi Chef /Restaurant General Manager
Tani Sushi Bistro
06.2010 - 08.2020
- Directed sushi preparation and presentation, ensuring quality and adherence to culinary standards.
- Developed innovative sushi recipes, enhancing menu variety and customer satisfaction.
- Trained and mentored kitchen staff on sushi techniques and food safety protocols.
- Managed inventory for fresh ingredients, minimizing waste while maximizing freshness.
- Organized special events catering, showcasing the establishment''s quality cuisine to diverse audiences.
- Evaluated employee performance regularly, providing constructive feedback for continuous improvement.
- Coordinated with front-of-house staff to ensure smooth communication between kitchen and dining areas.
Education
High School Diploma -
Eagan High School
Eagan, MN06.1998
Skills
- Operations management
- Documentation and reporting
- Hiring
- Business planning
Accomplishments
Feast Magazine Restaurant of the Year
Post Dispatch's Ian Froeb's hot 100 in 2020,2021
Certification
Manager Serve Safe
Languages
Vietnamese
Native or Bilingual
Timeline
Owner/Operator
The Banh Mi Shop
02.2020 - 01.2025
Head Sushi Chef /Restaurant General Manager
Tani Sushi Bistro
06.2010 - 08.2020
High School Diploma -
Eagan High School