Phuc Thinh Le
Garden Grove,United States
Summary
- An experienced supervisor assign tasks, trains employees, provides feedback, mediates interpersonal conflicts, and implements company procedures. Excellent communication and listening skills. Provide leadership and vision that drive teams to meet the goals.
- Experienced Supervisor with a proven track record at Boiling Point, and They Alley ( Kei Concetps ) enhances customer satisfaction and streamlines operations. Excelled in staff management and Microsoft Excel, significantly improving service quality and financial accuracy. Demonstrated exceptional team coordination and problem-solving skills, leading to increased repeat business and minimizing discrepancies.
Overview
6
6
years of professional experience
Work History
Supervisor
Boiling Point
01.2023 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
- Improved customer satisfaction by ensuring consistent quality of food and service.
- Managed cash handling procedures, maintaining accuracy in financial transactions, and minimizing discrepancies in daily reconciliations.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Helped store management meet standards of service and quality in daily operations. - Enforced company policies and regulations with employees.
Supervisor
They Alley
03.2020 - 01.2023
- Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
- Improved customer satisfaction by ensuring consistent quality of food and service.
- Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
- Supervised daily cash handling procedures, ensuring accurate accounting records and minimizing discrepancies.
- Increased repeat business through excellent customer service, maintaining strong relationships with patrons.
- Directed both FOH and BOH employees through daily tasks and monitored performance throughout day.
Cashier, Bartender
Lee's Sandwiches
09.2018 - 02.2020
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
Education
Business Management
California State University, Fullerton
Fullerton, CA12.2026
Business Management
Golden West College
Huntington Beach, CA05.2024
Skills
- Customer Service
- Team Coordination
- Staff Management
- Microsoft Excel
- Cash Handling
- Personnel Evaluations
Timeline
Supervisor
Boiling Point
01.2023 - Current
Supervisor
They Alley
03.2020 - 01.2023
Cashier, Bartender
Lee's Sandwiches
09.2018 - 02.2020
Business Management
California State University, Fullerton
Business Management
Golden West College
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