Phumeza Dasheka
Elmer,NJ
Summary
I am a focused, diligent, hardworking hospitality professional. I always strive to fulfill my duties to the very best of my abilities. I am receptive to new ideas, curious, teachable, strong eye for detail, open to change. I can adapt easily to different hospitality environments as I have undertaken professional training in both front of house and back of house duties and have the experience to back myself. I have a responsible and caring attitude in which I go about my work duties. To me, making my customers happy and satisfied is my number one goal.
I have impeccable grooming and work ethics. I pride myself on delivering excellent customer service and I am a strong team player. I am hard working and passionate about the career path I have chosen for my life. I see this career as an amazing opportunity to work with other passionate hospitality professionals,I learn about different cultures and experiment with and keep up with global cuisine trends. I like to share my experience with other people and learn something new from them so that I can grow and develop my skills further.
Overview
4
4
years of professional experience
Work History
Restaurant Server
Pink Shell Beach Resort & Marina
Fort Myers Beach , FL
10.2021 - 04.2022
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Greeted new customers, discussed specials and took drink orders.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Stayed up-to-date on menu changes to help customers make food choices.
- Flexible, reliable and responsive to a rage of work situation.
- Eletronic ordering system experience and processing payments.
Restaurant Server
Bay Head Yatch Club
Bay Head , NJ
05.2021 - 10.2021
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Greeted new customers, discussed specials and took drink orders.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Stayed up-to-date on menu changes to help customers make food choices.
- Knowledge of alcohol beverages and barista experience.
- Friendly, energetic and disposition person.
Restaurant Server
Pink Shell Resort
Fort Myers Beach , FL
10.2020 - 05.2021
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Greeted new customers, discussed specials and took drink orders.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Stayed up-to-date on menu changes to help customers make food choices.
- Knowledge of alcohol beverages and making coffee.
- Electronic ordering system experience.
- · Positive and willing to participate on a team and work with winning attitude
Restaurant Server
Jonathan's Restaurant
Ogunquit , ME
05.2020 - 10.2020
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Greeted new customers, discussed specials and took drink orders.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Stayed up-to-date on menu changes to help customers make food choices.
- · Positive and willing to participate on a team and work with winning attitude
- · Knowledge of alcohol beverages and making coffees
- · Flexible, reliable, and responsive to a rage of work situation
Restaurant Server
Pink Shell Resort And Marina
Fort Myers Beach , FL
12.2019 - 05.2020
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Greeted new customers, discussed specials and took drink orders.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Stayed up-to-date on menu changes to help customers make food choices.
Restaurant Supervisor
Stamford Plaza Hotel
Auckland City , New Zealand
09.2017 - 09.2019
- Coordinated team members with focus on productivity, efficiency, and enhancing customer experience.
- Boosted customer satisfaction and service delivery to strengthen customer loyalty.
- Coordinated with kitchen employees and front of house personnel to consistently drive smooth operations.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Prepared to manage a variety of customers types of inquiries and complains
Education
Hospitality And Catering Services - Hospitality
Northlink College
Tygerberg Campus, Panorama06.2015
Skills
- Age Verification
- Conflict and Complaint Resolution
- Transactions and Cash Handling
- Specials Promotion and Upselling
- Cash Register Operations
- Wine Pairings
- Order Accuracy and Delivery
- Billing and Payment Processing
- Kitchen Staff Coordination
- Dietary Restrictions
- Safe Handling Standards
- Customer Service and Rapport
- PPE Guideline Compliance
Timeline
Restaurant Server
Pink Shell Beach Resort & Marina
10.2021 - 04.2022
Restaurant Server
Bay Head Yatch Club
05.2021 - 10.2021
Restaurant Server
Pink Shell Resort
10.2020 - 05.2021
Restaurant Server
Jonathan's Restaurant
05.2020 - 10.2020
Restaurant Server
Pink Shell Resort And Marina
12.2019 - 05.2020
Restaurant Supervisor
Stamford Plaza Hotel
09.2017 - 09.2019
Hospitality And Catering Services - Hospitality
Northlink College
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