Cristofer Serna-Cruz
Fort Myers,FL
Summary
I am a reliable, accuracy-driven professional. I am committed to guaranteeing customer satisfaction, especially under fast-paced environments. I take pride in my exceptional work ethic and my ability to go above and beyond for my team and my job. I am always seeking ways to improve upon myself and my skills.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Food Runner
Pink Shell Beach Resort & Marina
Fort Myers , Florida
12.2023 - Current
- Organized food orders and ensured accuracy of items served to customers.
- Delivered food to guests in a timely manner while following safety protocols.
- Cleaned and sanitized work areas throughout shift including counter tops, floors, equipment.
- Responded promptly to customer inquiries and requests for additional items or services.
- Provided assistance with clearing plates from tables after meals were completed.
Team Leader
McDonald's
Fort Myers , Florida
11.2021 - 11.2023
- Developed strategies for problem solving and conflict resolution among team members.
- Adhered to food safety standards when storing and preparing foods.
- Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.
- Resolved customer complaints in a professional manner.
- Provided excellent customer service to guarantee satisfaction
Education
High School Diploma -
South Fort Myers High School
Fort Myers, FL05-2024
Skills
- Teamwork and Collaboration
- Effective Multitasking
- Customer Service
- ServSafe Certification
- Flexible Schedule
- Strong Work Ethic
- Performance Improvement
- Food safety knowledge
- Cleaning and sanitizing
- Time Management
Certification
- ServSafe - 05/24
- Guest-First Training - 08/24
Timeline
Food Runner
Pink Shell Beach Resort & Marina
12.2023 - Current
Team Leader
McDonald's
11.2021 - 11.2023
- ServSafe - 05/24
- Guest-First Training - 08/24
High School Diploma -
South Fort Myers High School
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