Summary
Overview
Work History
Education
Skills
Timeline
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Phuoc Nguyen

Rogers

Summary

Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.

Overview

20
20
years of professional experience

Work History

Team Lead

Walmart
04.2023 - 10.2023
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
  • Coached team members in techniques necessary to complete job tasks.

Unloader

Walmart
04.2018 - 04.2023
  • Assisted other team members in navigating large loads.
  • Unloaded packages with care and placed in proper staging area.
  • Collaborated with team members to complete unloading tasks in a timely manner, ensuring deadlines were met consistently.
  • Loaded packages onto pallets and into staging areas as directed.

Shift Manager

Goodwill
09.2019 - 08.2021
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.

Orderfiller

Walmart
07.2003 - 04.2018
  • Prepared orders by processing requests, pulled materials from warehouse, packed boxes, and prepared shipments.
  • Facilitated smooth operations during peak periods, effectively handling increased workload without compromising quality or timeliness of deliveries.
  • Contributed to a safe working environment by adhering to strict safety protocols during all tasks.
  • Implemented effective time management strategies, significantly increasing productivity within tight deadlines.

Education

High School Diploma -

Roger High School
Rogers, AR

Skills

  • Customer Focus
  • Coaching and Mentoring
  • Performance monitoring
  • Performance Improvement
  • Workplace Safety
  • Schedule Management
  • Problem-Solving
  • Team Supervision
  • Mentoring
  • Cash Handling
  • Overseeing Daily Activities

Timeline

Team Lead

Walmart
04.2023 - 10.2023

Shift Manager

Goodwill
09.2019 - 08.2021

Unloader

Walmart
04.2018 - 04.2023

Orderfiller

Walmart
07.2003 - 04.2018

High School Diploma -

Roger High School

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Phuoc Nguyen