Summary
Overview
Work History
Education
Skills
Certification
Computer Programming, Game Programming, Video Editing
Languages
Timeline
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Phuoc Minh Quang Mai

Kent,WA

Summary

Highly efficient Associate well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency. Dedicated Associate with extensive experience collaborating with clients, promptly identifying needs and recommending products and services to accomplish clients' goals. Strong communicator focused on delivering outstanding customer care.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Loss Prevention Specialist

Ross Dress for Less
09.2024 - Current
  • Reduced shrinkage rates by regularly reviewing inventory counts and addressing discrepancies promptly and effectively.
  • Analyzed store layout for potential vulnerabilities, recommending improvements to reduce opportunities for theft.
  • Responded swiftly to emergency situations within the store, ensuring customer and employee safety during incidents such as theft or disturbances.
  • Performed regular audits of inventory levels, identifying discrepancies and taking corrective action where necessary.
  • Provided loss control reporting for prospects and clients.
  • Developed and launched a loss-prevention program.
  • Built strong partnerships by gaining customer trust for implementation of viable loss control strategies.
  • Supervised surveillance, detection and criminal processing related to theft and criminal cases.
  • Performed thorough cash audits and deposit investigations.

Associate

Ross Dress For Less
01.2024 - 08.2024
  • Worked varied hours to meet seasonal and business needs.
  • Greeted customers and offered assistance for increased customer satisfaction.
  • Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
  • Developed and implemented strategies to increase customer satisfaction and engagement.

Teacher's Assistant

In EL Class
08.2023 - 09.2023
  • Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
  • Handed out classroom materials, like pencils, paper, and crayons.
  • Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
  • Supported student learning objectives through personalized and small group assistance.

Education

Associate of Science - Computer Science

Green River College
Kent, WA
06-2026

High School Diploma -

Kentridge High School
Kent, WA
06.2024

Skills

  • Customer Service
  • Time Management
  • Attention to Detail
  • Computer Skills

Certification

  • Bilingual Medal.
  • Computer Programming 1 Certification

Computer Programming, Game Programming, Video Editing

I love working with computers in general, especially gaming, or I can say I am interested in how it was made, I love editing videos since that was a creative way to keep my brain working. Gaming made me entertaining.

Languages

Vietnamese
Native or Bilingual
English
Native or Bilingual

Timeline

Loss Prevention Specialist

Ross Dress for Less
09.2024 - Current

Associate

Ross Dress For Less
01.2024 - 08.2024

Teacher's Assistant

In EL Class
08.2023 - 09.2023

Associate of Science - Computer Science

Green River College

High School Diploma -

Kentridge High School

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