Years of working experience
Phuoc Minh Quang Mai
Kent,WA
Summary
Highly efficient Associate well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency. Dedicated Associate with extensive experience collaborating with clients, promptly identifying needs and recommending products and services to accomplish clients' goals. Strong communicator focused on delivering outstanding customer care.
Overview
2
2
1
1
Certification
Work History
Loss Prevention Specialist
Ross Dress for Less
09.2024 - Current
- Reduced shrinkage rates by regularly reviewing inventory counts and addressing discrepancies promptly and effectively.
- Analyzed store layout for potential vulnerabilities, recommending improvements to reduce opportunities for theft.
- Responded swiftly to emergency situations within the store, ensuring customer and employee safety during incidents such as theft or disturbances.
- Performed regular audits of inventory levels, identifying discrepancies and taking corrective action where necessary.
- Provided loss control reporting for prospects and clients.
- Developed and launched a loss-prevention program.
- Built strong partnerships by gaining customer trust for implementation of viable loss control strategies.
- Supervised surveillance, detection and criminal processing related to theft and criminal cases.
- Performed thorough cash audits and deposit investigations.
Associate
Ross Dress For Less
01.2024 - 08.2024
- Worked varied hours to meet seasonal and business needs.
- Greeted customers and offered assistance for increased customer satisfaction.
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
Education
Associate of Science - Computer Science
Green River College
Kent, WA06-2026
High School Diploma -
Kentridge High School
Kent, WA06.2024
Skills
- Customer Service
- Time Management
- Attention to Detail
- Computer Skills
Certification
- Bilingual Medal.
- Computer Programming 1 Certification
Computer Programming, Game Programming, Video Editing
In high school, I independently developed a top-down shooter game using Unity and C#, which introduced me to core programming and problem-solving concepts. I also run a YouTube channel, Wang Bơ, focused on game and movie analysis, where I create content and engage with an online community.
Languages
Vietnamese
Native or Bilingual
English
Native or Bilingual
Timeline
Loss Prevention Specialist
Ross Dress for Less
09.2024 - Current
Associate
Ross Dress For Less
01.2024 - 08.2024
Associate of Science - Computer Science
Green River College
High School Diploma -
Kentridge High School