Phuong Nguyen
Hyattsville,MD
Summary
Professional with a positive attitude and a calm demeanor. Punctual, reliable, and highly motivated to take on new challenges. Strong customer service, multitasking, and time management skills. Dedicated to providing every customer with a positive and memorable experience while maintaining a hardworking and dependable approach in the workplace.
Overview
1
1
Language
2027
2027
years of professional experience
Work History
Assistant Restaurant Manager
El Buen Restaurant
Hyattsville, Maryland
2024 - Current
- Assisted in managing daily restaurant operations and staff schedules.
- Trained new employees on customer service and food safety protocols.
- Supervised food preparation, ordering of supplies, and inventory control.
- Coordinated inventory management and supplier orders for kitchen supplies.
- Monitored dining area to ensure cleanliness and guest satisfaction.
- Handled customer inquiries and resolved complaints efficiently and professionally.
- Resolved customer complaints in a timely manner.
- Process payroll for employees using specialized payroll software.
Cashier
Pho D'lite
Bowie, Maryland
2023 - 2024
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Processed customer transactions accurately and efficiently.
- Informed customers of promotions and specials to enhance shopping experience.
- Assisted customers in locating products, addressing inquiries, and providing tailored product recommendations.
- Replenished and organized merchandise on shelves to ensure optimal product availability.
Waitress
Pho Thom
College Park, Maryland
2021 - 2023
- Provided excellent customer service in a fast-paced dining environment.
- Took and processed food and beverage orders accurately.
- Checked back with customers during meal service to confirm satisfaction and address any issues promptly.
- Provided detailed information about menu items, ingredients, and pricing to assist customers in making informed choices.
- Collaborated with kitchen staff to ensure timely meal delivery.
- Maintained cleanliness and organization of dining area and tables.
- Ensured safe food handling practices in compliance with health standards. and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
Education
Dental Assistant School of Maryland
3905 National Dr #170, Burtonsville, MD 2086601-2026
Skills
- Inventory management
- Back of house management
- Customer service
- Customer support
- Organizational skills
- Time management
- Sales and marketing
- Attention to detail
Languages
Vietnamese
Professional
Timeline
Assistant Restaurant Manager
El Buen Restaurant
2024 - Current
Cashier
Pho D'lite
2023 - 2024
Waitress
Pho Thom
2021 - 2023
Dental Assistant School of Maryland