Summary
Overview
Work History
Education
Skills
Timeline
Generic

Phuong Pham

Seattle,WA

Summary

With more than 7 years of experience and solid background in hospitality industry. Solid knowledge of balancing team performance, customer service targets and business objectives, as well as recruiting and evaluation techniques. Dedicated to working closely with employees to maximize productivity and optimize procedures. Highly-motivated individual with desire to take on new challenges and expand my horizon. Strong work ethic, adaptability and interpersonal skills.

Overview

6
6
years of professional experience

Work History

Assistant General Manager

LUMI Dessert Cafe
Bellevue, WA
02.2024 - Current
  • Managed daily operations of the store, including scheduling and supervising staff.
  • Managed team schedules, delegations, and performance evaluations to optimize productivity.
  • Placed new inventory orders and oversaw correct restocking procedures to maintain operational output.
  • Assisted in the recruitment process by conducting interviews with prospective candidates.
  • Evaluated current processes within the store environment to identify areas of improvement.

Manager

Sweet Summer LLC
Seattle, WA
03.2023 - Current
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Established processes to ensure efficient workflow throughout the organization.
  • Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
  • Accomplished financial objectives by forecasting requirements, scheduling expenditures and preparing annual budgets.

Assistant

Dr. Tuyet-Hanh Hoang, D.O.
Seattle, WA
05.2023 - 11.2024
  • Organized and maintained filing systems for documents and records.
    Processed incoming mail on a daily basis including sorting, distributing and responding when necessary.
  • Developed positive relationships with internal customers through effective communication techniques.
  • Answered incoming calls, responded to emails, faxes and other inquiries from customers and vendors.
  • Scheduled and coordinated meetings, appointments and travel arrangements for manager.

Barista

Phin Vietnamese Coffee
Seattle, WA
08.2022 - 10.2023
  • Prepared specialty coffee drinks such as lattes, mochas, and Americano.
  • Maintained a clean and organized work environment, including cleaning coffee machines, countertops, and seating areas.
  • Monitored and adjusted inventory levels to minimize waste and ensure availability of popular items.
  • Ensured all equipment was maintained in proper working order according to manufacturer's instructions.

Team Lead/Server

Mangosteen x Boba Bar
Seattle, WA
12.2021 - 08.2022
  • Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
  • Provided support to junior staff during peak periods of workloads.
  • Trained new staff in relevant processes and procedures.

Server

Pho Bac Seattle Est. 1982
Seattle, WA
01.2019 - 12.2020
  • Provided exceptional service to high volume of daily customers.
  • Assisted with training new employees on proper table setting, menu knowledge, and customer service techniques.
  • Coordinated with kitchen staff to ensure smooth flow of orders from preparation to delivery at the table.
  • Assisted in preparing salads, appetizers and desserts to speed up food service.

Education

Associate of Arts -

South Seattle Community College
Seattle, WA
01-2018

Skills

  • Managing Operations and Efficiency
  • Customer Relationship Management
  • Recruitment and hiring
  • Staff Training and Development

Timeline

Assistant General Manager

LUMI Dessert Cafe
02.2024 - Current

Assistant

Dr. Tuyet-Hanh Hoang, D.O.
05.2023 - 11.2024

Manager

Sweet Summer LLC
03.2023 - Current

Barista

Phin Vietnamese Coffee
08.2022 - 10.2023

Team Lead/Server

Mangosteen x Boba Bar
12.2021 - 08.2022

Server

Pho Bac Seattle Est. 1982
01.2019 - 12.2020

Associate of Arts -

South Seattle Community College

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Phuong Pham