Carlos Matias
West Palm Beach,Florida
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities, results-driven approach accompanied with 10+ years managing experience in the service industry.
Overview
7
7
years of professional experience
Work History
Assistant General Manager
Throw Social Delray
12.2021 - Current
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Trained and guided team members to maintain high productivity and performance metrics.
- Maintained detailed records of all transactions, ensuring accuracy in accounting reports required for tax purposes or audits.
- Established strong relationships with local vendors to secure high-quality products at competitive prices for our customers'' enjoyment.
- Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
- Motivated, trained, and disciplined employees to maximize performance.
- Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
Manager
Sandbar (and) Boston's on The Beach
09.2017 - 12.2022
- Accomplished multiple tasks within established timeframes
- Onboarded new employees with training and new hire documentation
- Cross-trained existing employees to maximize team agility and performance
- Maximized performance by monitoring daily activities and mentoring team members
- Evaluated employees' strengths and assigned tasks based upon experience and training
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
Education
Associate of Science - Environmental Science
Palm Beach State College
Lake Worth, FL07.2005
Skills
- Scheduling and Coordinating
- Managing Operations and Efficiency
- Managing Reception
- Technical Proficiency
- Food and Beverage Management
- Managing Employee Relations
- Planning and Implementation
- Team Leadership
- Staff Management
- Inventory Management
Accomplishments
- Supervised team of 95+ staff members.
- Documented and resolved multiple customer issues and incidents which led to many headaches avoided.
Timeline
Assistant General Manager
Throw Social Delray
12.2021 - Current
Manager
Sandbar (and) Boston's on The Beach
09.2017 - 12.2022
Associate of Science - Environmental Science
Palm Beach State College
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